Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Happy parent!
Easy to upload and submit claims and greatly appreciated the quick turnaround on payment. Great that you offer even quicker reimbursement with direct payment to a bank account.
Insurer: Trupanion
By: Christina
Dakota's surgery on August 18, 2020
Very professional and very efficient. I filed my claim online and had a response and claim number within minutes. The claim was processed and paid in just a matter of days.
Insurer: Trupanion
By: Erik
Dog Mom
We had a dog with heat stroke and a large bill once she was released from emergency pet hosp,submitted a claim on Monday and received payment on Wednesday of the same week
Insurer: Trupanion
By: Sandra
The paperwork is always done efficiently.
The paperwork is always done efficiently. We set-up direct deposit, after sending the voided cheque. We received an email saying completed.
Insurer: Trupanion Canada
By: Ron
Peace of mind knowing you have insurance. It's our first emergency we experienced with Titus and it's already paid itself off!
Thank you for reaching out to check on Titus. He is recovering very well. Almost back to normal. Today he gets his follow up and sutures removed. Thank you all for the smooth transition with the financial process of the claim. It helped us focus on Titus' recovery instead of how we can recover financially. I'm very happy that we invested in your Healthy Paw Pet insurance policy!!
Insurer: Healthy Paws
By: Peter
John P.
Very easy claim process. The web site is user friendly.
Insurer: Trupanion
By: John
Positive with one suggested improvement
Very positive. The company was efficient and timely with reimbursement.However, an improvment that needs to be made to the current system would be to reimburse the vet directly so that your customer would only need to pay the deductible and out of pocket amount to their vet.
Insurer: Trupanion
By: Maureen
TRUPANION QUICK RESULTS
almost instantaneously my vet office was able to get confirmation of the payment applied to the claim.
Insurer: Trupanion
By: wendy
Easy to submit claim
Hassle free claim experience, and prompt reimbursement right to my bank account.
Insurer: Trupanion
By: Angela
Great service!
Great service. Fast payment, no struggles with coverage.
Insurer: Trupanion Canada
By: Dana