Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

13,061 total


September 07, 2020

Great Service!

As always filing the claim is as easy as uploading a picture and a few later and your money is in the bank. It's a great company and a great process!

Insurer: Trupanion

By: Terry

Useful
September 07, 2020

Fabulous experience with Trupanion

Quick review, fast pay. Trupanion is spectacular.

Insurer: Trupanion

By: Jeffrey

Useful
September 07, 2020

Easiest submission/reimbursement EVER!

Very surprised how easy it was to file - and then to receive payment so quickly. Mucho mahalos!

Insurer: Trupanion

By: Leigh

Useful
September 07, 2020

Great person on the phone high prices.

Great person on the phone, high prices.

Insurer: Trupanion Canada

By: Jodi

Useful
September 06, 2020

When I had a question about a payment the claim was reviewed and the payment adjusted.

When I had a question about a payment, the claim was reviewed and the payment adjusted.

Insurer: Trupanion

By: Nancy

Useful
September 06, 2020

My rates go up and I’ve yet to have anything in return.

My rates go up and I’ve yet to have anything in return. I’ve submitted claims that take over a month to get word on anything abou.

Insurer: Trupanion

By: Nicole

Useful
September 06, 2020

Great service

Everything was smooth and processed quickly.

Insurer: Trupanion Canada

By: Jason

Useful
Verified September 05, 2020

Thank you Trupanion!

Thank you so much Trupanion! Filing our claim was easy, your response was quick, and your coverage is so incredibly helpful! We are so glad we chose Trupanion for pet insurance!

Insurer: Trupanion

By: Christine

Useful
September 05, 2020

big balance

I never received a receipt. I didn't realize I would have to pay a fee even though I have no deductible . my bill ws like $230 something and I had to pay 93 dollars

Insurer: Trupanion

By: Sandra

Useful
September 05, 2020

Very few reimbursements for services

Took a long time and then didn’t qualify for payment

Insurer: Trupanion

By: Michelle

Useful

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