Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Response time for claims - Excellent!
I was very happy with the timely manner in which I received my money back. It made it so much easier for me to pay off the credit cards I put the hospital charges on.
Insurer: Trupanion
By: Jack
Direct deposit and claims
First time I sent the bill on line. After a couple of tries (not too computer Savy). I was able to upload my claim. Also changed to direct deposit. A lot easier.
Insurer: Trupanion
By: Colleen
Trupanion
So far so good. Premiums are still to high, but at least there is no non-sense with the payment of the claims. Timely and accurate. Thanks
Insurer: Trupanion
By: Mike
Great experience
Submitting a claim and getting paid was extremely quick and easy!
Insurer: Trupanion
By: Erin
Great service in time of need
Very quick in sending payments out. Great notifications throughout the wait
Insurer: Trupanion
By: Steve
Seamless process
Very simple to complete and quick turn around time
Insurer: Trupanion
By: Kim
Excellent insurance
Quick, easy and true to the coverage I purchased. The vet filed the claim for me and I received my claim reimbursement by direct deposit the next day. Excellent all around!
Insurer: Trupanion Canada
By: Michele
Great service!
Very quick response and decision.
Insurer: Trupanion
By: Kelly
Amazing
I have never been happier with a company ! Fast easy and the best pet insurance around ! Best customer service and always responds right away . You get your reimbursement not even a week after you submit it ! I am so grateful Especially more so since my dog just started receiving chemo and he is covered for everything ! Ultra sounds xrays blood etc! Def makes things a lot easier knowing i am Covered and can afford the chemo for my Pup ! Do not look further they are the best !
Insurer: Healthy Paws
By: Kimberly