Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Excellent customer service.
Excellent customer service. Have not submitted a claim for reimbursement yet...glad my dog is healthy. Just a bit expensive and seems like the monthly payments keep rising.
Insurer: Trupanion
By: Catherine
Easy process
Trupanion was easy to deal with and the woman I spoke with on the phone about an issue was super friendly and helpful. They deal directly with the vet so I didn't have to pay the full price out of pocket and wait for reimbursement.
Insurer: Trupanion
By: William
Customer service is always a short wait and problems solved quickly.
Customer service is always a short wait and problems solved quickly. Reimbursement checks are also fairly timely.
Insurer: Trupanion
By: Barbara
Very easy and so important to my pet.
I didn't have to do anything. Mohnackey filed for me even before I got the bill, so that all I had to pay was the deductable and percentage. I was a bit taken back by how much it cost for a foxtail incursion, but it was clear that my Shorkie was in serious hurt, so it had to be done. With Trupanion, I was able to get it done without too much anxiety over the cost.
Insurer: Trupanion
By: Carl
Quick Action!
It was simple. Dr. Office submitted claim for me and I was contacted immediately. Check came quickly.
Insurer: Trupanion
By: Carolyn
BEST Insurance EVER
LOVE express pay. Eliminates the worry. As always, Tru is the best!!
Insurer: Trupanion
By: Charity
Happy Pup !
Quick and easy with a even faster response and payment!
Insurer: Trupanion
By: James
Quick response and payment
Quick response and payment
Insurer: Trupanion
By: Eileen
seamless and quick turn around on payment.
seamless and quick turn around on payment.
Insurer: Trupanion
By: Kevin
Great Service As Always
I submitted a dental surgery claim online and received a cheque within a week. I have submitted claims with Trupanion on at least 3 occasions and I find the online service to be easy and efficient. I find the staff to be pleasant and respectful. I just recommended a friend to Trupanion for her dog and told her of my past experience.
Insurer: Trupanion Canada
By: Karan