Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Quick payment of claims.
Quick payment of claims.
Insurer: Trupanion
By: Carolyn
Reimbursement for prescriptions
Your online reimbursement procedures are fast and easy to use. Thanks
Insurer: Trupanion
By: Carol
Jason was super sweet and helped me update my payment info ??
Jason was super sweet and helped me update my payment info ??
Insurer: Trupanion Canada
By: Leslie
The Best Pet Insurance
As always Trupanion came through with flying colors. All claims are handled quickly and payment is received within days - not weeks or months. I can't say enough good things about Trupanion.
Insurer: Trupanion
By: Marjorie
Quick Processing of Claims
Claim was reviewed and payment processed in less than a week!
Insurer: Trupanion
By: Tina
Completely happy
Upon turning claims I was paid immediately.very satisfied
Insurer: Trupanion
By: Linda
Good service direct billing quick and easy.
Good service, direct billing, quick and easy.
Insurer: Trupanion Canada
By:
Still deciding whether to stick with them or not
I made a claim for an ear infection my cat had. It was my first claim and I just wanted the $30 applied to my deductible. I figured it would be really simple. The claim took FOREVER to process. It has me nervous for when I need reimbursed for a serious expense. Literally over 40 days to process. My friend works for Trupanion and they require claims to be processed in 1-2 days. It’s astounding to me the difference. Trupanion is more expensive, but I guess you get what you pay for... Anyways the needed records from an old vet. When I provided the vets info they requested the records and sent me an email explaining if they didn’t get the records in 3 days they’d contact me for help getting them. 5 or so days pass, boom email saying my claim is denied because they didn’t get records. I called and got the RUDEST customer rep. She said it’s because I never called back to provide them with the missing records. No one told me the vet didn’t send it! She kept repeating the same line and told me basically too bad the claim is closed. I called the vet and they emailed records the day it was requested. They even forwarded me their original email. I called back and got a much nicer rep who explained the claims auto close after 40 days. She pulled up the records in seconds and said they never got uploaded. She reopened the claim and by the next week the money was processed towards my deductible. Would that have happened if I got the rude woman again? I got pet insurance after spending $10,000 on my dog who died last year from a terrible autoimmune disease. I can’t imagine if I was trying to be reimbursed for one of the regular $2k emergency vet fees. 40 plus days and all that stress and hassle?? I’m already asking friends who they use to see about switching. They need to make sure all their customer reps are like the second woman I spoke to.
Insurer: Pets Best
By: Abby