Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Fast claim payment, great price and peace of mind!!!
Fast claim payment, great price and peace of mind!!!
Insurer: Pumpkin
By: Kay
Always super timely
Always super timely
Insurer: Trupanion
By: Steven
Very pleased with Trupanion
Very easy to submit claims and quickly with response. Highly recommended Trupanion!
Insurer: Trupanion
By: Katherine
Prompt review of claim
Very easy to submit forms. Received confirmation quickly.
Insurer: Trupanion
By: Patricia
Blown away by the customer service and attention to details
First time I've purchased pet insurance and this is on my Australian Shepherd youngster. I got the insurance policy AND the Wellness Rewards policy to boot. Because Fizz is young, I opted to schedule him for a wellness check to fill out the orthopedic exam for waiver of waiting period (rough and tumble boy!) I got a reminder that Embrace had not received it (Vet's office was faxing in, but sometimes those things fail), so I sent an email with the Filled/signed form from the Vet, as well as an image of the bill that I paid for that appointment. I never thought about it falling under the Wellness Rewards, I simply sent it to show that it was actually performed at the Vet's office. Next thing I know, I've gotten an email 3 business days later confirming they received my form and the waiver is applied on the orthopedic side, and 3 business days after that an email confirming they've accepted, processed, and paid for that visit under my Wellness Rewards and a check is on it's way! I think there's a whole lot of industries out there that could take a lesson in how to take care of your customers! Thank you so much!!
Insurer: Embrace
By: Michelle
Chat was very efficient and easy.
Chat was very efficient and easy. Also, it is simple to submit claims.
Insurer: Trupanion
By:
Outstanding Service!
Claim was excepted and paid quickly. Thank you Trupanion for making the process stress free!!
Insurer: Trupanion
By: Myron
5 Star Claim Service
Very easy to file claim and fast reimbursement.
Insurer: Trupanion
By: Lori
Easy
Very easy as vet submitted for me.
Insurer: Trupanion Canada
By: Sandra