Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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Quick response and refund
The response was very rapid and follow up claim adjudication was clear and in keeping with my policy. The refund also arrived very quickly. Trupanion's communications are excellent.
Insurer: Trupanion Canada
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The service was excellent prompt and easy.
The service was excellent, prompt and easy.
Insurer: Trupanion
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Good customer service quick direct billing.
Good customer service, quick, direct billing.
Insurer: Trupanion Canada
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Always a pleasure and a relief.
Easy to submit paperwork. Quick turnaround for approval and prompt payment after determining how much to reimburse.
Insurer: Trupanion
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Claim for Dexter’s medicine.
Easy and quick.
Insurer: Trupanion Canada
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A great company to deal with
It was a very quick process to submit the claim, and a prompt payment that followed
Insurer: Trupanion Canada
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Hound mom
Submitted a claim on Saturday at 6:38. Got approval at 6:39. Paid the vet my portion and took my dog home to recover. So easy to work with thank you
Insurer: Trupanion Canada
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Highly satisfied with Trupanion.
We have been insured with Trupanion for over 5 years and this is the first time we have had to submit a claim. We couldn’t be more satisfied. Approval came within a few days after uploading the invoices and funds were deposited in our bank account shortly thereafter. We would definitely recommend Trupanion.
Insurer: Trupanion
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I have had my policy for 8 years only having to use it once early on!
I have had my policy for 8 years only having to use it once early on! Unfortunately my furry son has not been well during the last week and has spent much time at the vet! I am grateful I can submit my receipts for monies paid and can look forward to a reimbursement for all minus the $200 deductible per illness! I look forward to a speedy payment! Thank you! I’ll continue to recommend Trupanion to my friends and family!
Insurer: Trupanion
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