Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Great service from Trupanion
Our maltese was neutered and had complications because a testicule was embedded inside near a kidney. The extra costs of the operation, which lasted 3 hours according to the vet, was paid (90%) less the deductible. Trupanion handled all the paperwork with the Vet Hospital.
Insurer: Trupanion Canada
By: Raymond
Processing claims
At first my original vet would put thru the claim right then and there, my new vet does not do that so I need to process my self. Every time has been quick with reviewing and answering my claim. Thanks, great job
Insurer: Trupanion
By: Helene
Thank you Trupanion!!
Easy upload for claim, fast response and payment. Trupanion has been well worth the cost!!
Insurer: Trupanion
By: Melissa
Owner of a dog with allergies
Prompt processing of claims and timely payment has been a appreciated feature of Trupanion.
Insurer: Trupanion
By: Jose
Very reliable and efficient claim
Quick and easy submit a claim and payment
Insurer: Trupanion
By: Laura
Fast and easy
The claims process was very easy. In fact, my Vet submitted my claim electronically and I heard back from Trupanion right away. I received an email and a check within a week. It was so easy.
Insurer: Trupanion
By: Teri
Exceeds all expectations
Trupanion continues to exceed all of our expectations. The submission process is easy and payment is swift. Thank you for this product. We will never go without pet insurance again.
Insurer: Trupanion
By: Mandy
Healthy Paws is by far the best pet insurance and I am so happy to have went with them
When I first got my GSP I knew they were a very high maintenance breed and set out to buy insurance for her. I came across Healthy Paws and to date have filed about 30 claims with them. Each one was paid within a day, and I get the checks within a week. I couldn't be happier with them. Recently my dog had to go to the emergency room for several days and the bill was over $7,000.00. I forwarded it to Healthy Paws and they paid it all under a week. I often joke with friends that my dog has better health insurance than I do.
Insurer: Healthy Paws
By: Anthony
Finally, good customer service
Good customer service is almost non-existent these days. It's unfortunate but true. Not the case with Healthy Paws. The process of signing up, was a piece of cake. Once signed up, they send emails that are short and to the point. When I needed to file a claim, it was easy. They have an online portal and an app. Both are easy to use, intuitive and don't require a bunch of hoops. They review claims immediately, it's surprising how fast. They pay out just as fast and their statements are easy to read. Our dog got pretty sick and the bills added up. I was afraid they would find sa loophole or reason not to pay and that simply was not the case. I highly recommend Healthy Paws to anyone looking for pet insurance.
Insurer: Healthy Paws
By: Cindy
Very easy to work with when given the information they ask for...
Quick turn around on payments, Don't have to make decisions about what to do depending upon money...
Insurer: Healthy Paws
By: John