Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
Other Categories
Jock
Wasn¡¦t a great experience. Tried to do it on line - all kinds of glitches. Had to register by phone. I did this by clicking on a link in an email from you. The person on the phone had no idea who I was so had to take all of the information I had submitted several days earlier.
Insurer: Trupanion Canada
By: Alice
Trupanion has been fantastic.
Trupanion has been fantastic. Anytime I have called, all of the support staff aft have been helpful and always get my questions answered. Claims are easy to submit and get paid very quickly. I am very thankful that I chose to insure my dog with Trupanion!
Insurer: Trupanion
By: Judith
Awesome Site!
Website easy to sign up & navigate.
Insurer: Trupanion
By: Bruce
I felt like a valued customer
The rep I spoke to was very nice & polite. I called for a variety of reasons, such as updating payment method etc. I felt like a valued consumer.
Insurer: AKC
By: Teri
EXCEPTIONAL CUSTOMER SERVICE EACH AND EVERY TIME I CONTACTED TRUPANION REPS.
EXCEPTIONAL CUSTOMER SERVICE EACH AND EVERY TIME I CONTACTED TRUPANION REPS. SIMPLE EASY CLAIM SUBMISSION AND FAST PAYBACK.
Insurer: Trupanion
By: Denis
Vet employee and client
I work at the vet office as well as being a client and we love working with the online portal it is very easy to submit claims and the payment is instantaneous as well as very quick to the owners as well
Insurer: Trupanion
By: Danielle
Very helpful customer service on the phone easy to upload invoices
Very helpful customer service on the phone, easy to upload invoices
Insurer: Trupanion Canada
By: Emma
The best
Exceptional service. I would highly recommend it to anyone. Fast prompt refund
Insurer: Trupanion
By: Alan