Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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It was the easiest claim ever.
It was the easiest claim ever. Snapped and uploaded the receipts, answered a few questions and pressed submit! Easy! Thanks Trupanion.
Insurer: Trupanion Canada
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It’s a pet insurance company.
It’s a pet insurance company. They’re nice sometimes, but scummy other times. I was asked to confirm my name/email/address today when I reached out to ask a questione, and upon telling them that I moved somewhere else, they offered to update it for me. It turns out though that my plan cost went UP just because I moved out 15 minutes away from my family’s house. This wasn’t explained to me before going through the whole address change which was frustrating and disappointing.
Insurer: Trupanion Canada
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Always fast and fair!
Always fast and fair!
Insurer: Trupanion
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His response to my call was immediate.
His response to my call was immediate. He extended my payment since my card was hacked. I am waiting for a new card. Super service.
Insurer: Trupanion
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My dog Emmett has relied on Trupanion for 10 years now to help us take good care of him through 4 surgeries many health items & all his prescriptions.
My dog Emmett has relied on Trupanion for 10 years now to help us take good care of him through 4 surgeries, many health items & all his prescriptions. No hassles, prompt payments & friendly service.
Insurer: Trupanion
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The ease of submitting my claims was something I wasn’t expecting.
The ease of submitting my claims was something I wasn’t expecting. The quick turn around for the payout was much appreciated.
Insurer: Trupanion
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Amazing responsiveness
Very easy process. I paid my vet, uploaded my itemized statement AND all medical records to the Healthy Paws site, then filed my claim. It was approved in 2 days, and I received a check in less than a week. Insurance for humans should be this simple!
Insurer: Healthy Paws
By: Devon
Appreciated payment directly to vet.
Appreciated payment directly to vet. Don’t agree with deductible per category especially when it was deducted at US rate as I am Canadian.
Insurer: Trupanion Canada
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