Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

12,842 total


Verified February 24, 2022

reimbursed promptly or directly to vet

reimbursed promptly or directly to vet

Insurer: Trupanion Canada

By:

Useful
Verified February 24, 2022

Smooth and timely says it all.

Smooth and timely says it all.

Insurer: Trupanion Canada

By:

Useful
Verified February 24, 2022

Because your deductions re confusing.

Because your deductions re confusing. Maybe I am an airhead, but trying to figure out what you have deducted is almost impossible based on the info I get. Plus yesterday you had My day was too busy to call and ask what the hell!!! \

Insurer: Trupanion

By:

Useful
Verified February 24, 2022

Good response but I am still waiting for payment.

Good response but I am still waiting for payment.

Insurer: Trupanion

By:

Useful
Verified February 24, 2022

It was easy to do.

It was easy to do. Thanks will definitely recommend.

Insurer: Trupanion

By:

Useful
Verified February 24, 2022

Quick and easy just uploaded my invoice and was paid a portion of it within 4 days.

Quick and easy, just uploaded my invoice and was paid a portion of it within 4 days.

Insurer: Trupanion

By:

Useful
Verified February 24, 2022

Quick and easy to submit and pay ver direct.

Quick and easy to submit and pay ver direct.

Insurer: Trupanion

By:

Useful
Verified February 24, 2022

Recommendation Response

Our veterinarian recommended Trupanion. Enrollment over the phone with the Trupanion representative was professional and pleasant. Since newly enrolled, however, we have no experience regarding the quality level of Trupanion's claim processing.

Insurer: Trupanion

By:

Useful
Verified February 24, 2022

Trupanion has always paid my with speed and efficiency.

Trupanion has always paid my with speed and efficiency. There are a few things I believe should be included but that is a difference of opinion.

Insurer: Trupanion

By:

Useful
Verified February 24, 2022

Very prompt delivery of payment

Very prompt delivery of payment

Insurer: Trupanion

By:

Useful

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