Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,015 total
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Fast claim service
I bought this pet insurance when my dog was a puppy. He is now 4 years old. He ended up with some type of gastrointestinal intestinal issue and he went to vet and then ER for 3 days. I sent in the receipts and they were so prompt with payment.
Insurer: Embrace
By: Merlie Chavenelle
The process of submitting a claim is…
The process of submitting a claim is easy and well thought out. Customer service is also friendly and helpful.
Insurer: MetLife
By: Jerry & Kathleen
My request for reimbursement was…
My request for reimbursement was handled quickly
Insurer: Spot
By: Loretta Giordano
Long term very happy customer.
Have been with the company for years, great service and fast payment on claims.
Insurer: MetLife
By: Joe Hoffman
My claims were processed fast and…
My claims were processed fast and efficient. I'm very pleased.
Insurer: Spot
By: Belinda Gear
Straightforward
My first claim was straightforward to submit. I appreciate how easy it was, and I received my reimbursement within the week
Insurer: Spot
By: MK
Love ❤️ MetLife!
Love ❤️ MetLife!! Never had a problem and they are very fast on getting my money back to me!! So glad I chose them for my pet insurance!!
Insurer: MetLife
By: DC
$$$medications
Very easy to file claim. Quick response time and payment received within a few days. Pets Best has helped me before with unexpected expenses and it’s a sense of comfort they are there to help with medical care for my dog.
Absolutely disappointed and feeling…
Absolutely disappointed and feeling scammed. I will make sure to warn others.
Insurer: Embrace
By: Leticia Tisha Lallier