Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
Other Categories
Appreciated payment directly to vet.
Appreciated payment directly to vet. Don’t agree with deductible per category especially when it was deducted at US rate as I am Canadian.
Insurer: Trupanion Canada
By:
Easy for everyone
It was very easy to sign up and immediately have the information I need to take care of my pet.
Insurer: Trupanion
By:
Easy and straightforward
Easy and straightforward
Insurer: Trupanion
By:
Easy for everyone
It was very easy to sign up and immediately have the information I need to take care of my pet.
Insurer: Trupanion
By:
Experience was great to except I had to call back the next day to get in touch with customer service.
Experience was great to except I had to call back the next day to get in touch with customer service. Never got a confirmation after taking out my policy because trupanion got my email incorrect.
Insurer: Trupanion
By:
Easy to file claims and great customer service
Our 7 year old dog Bunkie had IVDD, a herniated disk in his spine, and was paralyzed in his back legs. We took him to the animal hospital and he had emergency spinal surgery which was very expensive. After surgery, it was quick and easy to submit a claim using the Lemonade app. The claim was approved and I received payment within a week which covered 80% of the total bill. Follow up appointments and medications were also covered. Overall, I am very happy to have Lemonade insurance for Bunkie.
Insurer: Lemonade
By: Anne
Super easy enrollment!
Super easy to enroll and someone answered my questions before enrolling
Insurer: Trupanion
By:
Amazing!
I don't even know where to start. Every customer representative with whom I speak are not only so knowledge about the insurance policy and the claim process, they are also caring and always express their sincere concern about my Henrik during tough times. Henrik has just gone through surgery on both of his knees and has been recovering, all in the time span of two months. The claim process is as easy as can be. Answer a couple of questions on the online form, submit it and the claim is processed in two days. Your payment is then in your bank account immediately after that. I honestly do not know if Henrik could have had these two surgeries without Trupanion. I know that I would want to, but I don't know if financially I could. There are not enough words to thank Trupanion.
Insurer: Trupanion
By: Katherine
Super easy
Easy to use and not too long to get the money back
Insurer: Pets Plus Us
By: Shannon