Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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I have had an ongoing issue with my pet and Trupanion keeps trying to bill me for additional deductibles even though in every new claim I reference the first claim for the issue when I paid the deductible.
I have had an ongoing issue with my pet and Trupanion keeps trying to bill me for additional deductibles even though in every new claim I reference the first claim for the issue when I paid the deductible. I keep having to appeal which is endlessly frustrating, time-consuming, and I keep having to involve my Veterinarian who is busy helping pets. It is making me consider shopping for new insurance for Bowie. Trupanion sounded great on paper, but now that Bowie is experiencing health issues it is proving to almost be more trouble than it is worth for $35 dollars every month.
Insurer: Trupanion
By:
Quick response was truly appreciated as the total cost was high for our available income.
Quick response was truly appreciated as the total cost was high for our available income. Hopefully I filled out the proper direct deposit form so that we receive the refund quicker and the vet is willing to wait for payment from you. Overall very good.
Insurer: Trupanion Canada
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Simple process.
Simple process. Claim submitted by vet clinic. Notification from Trupanion came quickly as did payment.
Insurer: Trupanion Canada
By:
Piece of mind for the four legged family.
Very easy to navigate to enroll for pet insurance online.
Insurer: Trupanion Canada
By:
Greeting insurance for my dog has been the best decision I have ever made.
Greeting insurance for my dog has been the best decision I have ever made. Trupanion is so easy to deal with and are quick with reimbursements. I wish I could get insurance as good as my dogs plan. Lol thanks for being so wonderful
Insurer: Trupanion
By:
It was very easy to use.
It was very easy to use. Extremely responsive to the invoices submitted. The turn around time was amazing. I called to ask a question and the person that answered the phone was very courteous and knowledgeable. When he found out my dog had passed, he was very sympathetic. It was a pleasure.
Insurer: Trupanion
By:
Fast efficient processing.
Fast efficient processing. Instant payment at participating vets.
Insurer: Trupanion Canada
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The process was very easy and Trupanion responded quickly with payment no problems.
The process was very easy and Trupanion responded quickly with payment, no problems.
Insurer: Trupanion Canada
By: