Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,015 total
Other Categories
Filed 2 claims first was settled within…
Filed 2 claims first was settled within 7 days. Second is still pending In response to review second claim was quickly settled and full anticipated amount was received! They seem to be an excellent company sometimes just a little slow to negotiate their claims.
Insurer: MetLife
By: Rita Lang
Easy to send documents
easy to send documents
Insurer: MetLife
By: SYLVIA STEIGLER-HAHN
So easy and hassle free
Everything was done online and was incredibly easy. I received reimbursment within a couple of days. I wish all medical claims were this simple.
Insurer: Spot
By: Connie Branson
Great insurance for your furbabies
If I only knew this pet insurance existed in our company I could have saved money. My previous pet insurance cost me an arm and a leg with my premium. Filing a claim is not even a problem.
Insurer: MetLife
By: customer
You will not regret having pet insurance with Metlife
Metlife Pet Insurance has been a life saver for us with our puppy's numerous expenses since we adopted her this year. Dealing with multiple illnesses and conditions has been difficult, but Metlife has made the reimbursement process simple and processed claims in a timely and accurate manner. I highly recommend this Pet insurance provider.
Insurer: MetLife
By: T. Weber
Happy with reimbursement processing time.
My reimbursement was processed in 5 days, which is very quick compared to many of my previous reimbursement requests. I am pleased with the turnaround time.
Insurer: MetLife
By: Sandrika Walker
Great experience, simple instructions & good customer service
I’ve been using MetLife since our dog was a puppy and the experience has always been great. It is easy, simple and quick to file claims. The instructions are super clear and the new app is very user friendly.
Insurer: MetLife
By: Maria A R
Claim Experience
The online claim entry with invoice attachment is very quick and easy to use, the claim decision is explained clearly and payments are prompt. I feel more comfortable looking after my dog knowing you are behind us
Insurer: MetLife
By: Rev. Chris Craig-Jones
So Thankful I Chose Metlife
They corrected everything when it wasnt right and answered the phone rather quickly. Great service, amazingly priced i mean this is the best pet insurance policy and pricing and claims are paid out quickly and easily.
Insurer: MetLife
By: Devon