Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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No follow up no one answer
Well there was an issue with the payment need to change the card I was surprised no way that you get anyone on the phone they just keep you waiting on hold even I tried to go to there office as I live in the same city but it seems it’s a shell office in an office building in Oakville if to pay you I can’t reach you how will I reach you if the puppy is sick ?
Insurer: Pets Plus Us
By: Mohammed
Best pet insurance on the planet
Always the best! No hassle and payment is immediate
Insurer: Trupanion
By: Alan
Rochelle
We submitted the claim, process was seamless and received proceeds within days
Insurer: Trupanion Canada
By: Rochelle
Great experience.
Great experience. Vet is able to submit the claim. Trupanion policy pays back promptly in 1-2 days
Insurer: Trupanion Canada
By: Adrian
Extremely pleased with my plan
It easy and your reimbursed quickly
Insurer: Trupanion
By: Michelle
Run Far Away from Metlife Pet Insurance
Over a month and still haven't received the approved claim funds in over a month. They said they would Zelle on November 16 but still haven't. Later they said it would be deposited in to my bank account within 1-3 business days but haven't. I've spoken to Customer Service several times but no resolution yet.
Insurer: MetLife
By: Shay
Easy pet insurance
Easy to submit and paid quickly.
Insurer: Trupanion
By: Frances
Excellent Experience
Easy to pick my deductible, easy to set up & pay, and very easy to understand. Thank you.
Insurer: Trupanion
By: Elizabeth
Great services provided by Trupanion
During a stressful time and my Mia being so sick⦠I canât tell you how appreciative I am with the services I received from Trupanion. Your claim process is so easy and simple. The response time is so fast⦠I received payment before the bill cameâ¦such a relief! It makes the difference in being able to give your fur baby the best care possible without worrying about the bills coming in⦠Every single time I called and spoke with a representative over the years and especially this time has always been a pleasure. They are so caring and informative and really help during a stressful time, you can tell they care⦠I always recommend Trupanion to all my friends with fur babies! Thank you for providing such great servicesâ¦
Insurer: Trupanion
By: Janice
Simply the Best!!!
Trupanion is the best, they can pay the Vet before you even leave the office. I always have this done, especially if it is a very expensive invoice. You just have to pay the 10% to the Vet. Very handy, especially if you don't have enough funds on hand to pay your portion of the bill.
Insurer: Trupanion Canada
By: Pamela