Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,739 total
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Easy to use, friendly customer service
Easy to access my policy, submit a claim, and set up payment online! Customer service was also very prompt and nice when I needed help.
Insurer: MetLife
By: customer
Would Shout About Pet’s Best from the Rooftops. (But that might be trespassing?)
Pet’s Best is absolutely wonderful to work with. From routine exams to an unexpected knee surgery, the sometime stresses of caring for my best boy have never come from Pet’s Best. They have reviewed, processed, and turned around claims timely and with fantastic clarity. I often remark to my husband: “I wish human insurance was as easy and reliable as our dog’s.” Perhaps, sad— but totally true. This insurance is worth every penny. —And if Pet’s Best ever needs a real life testimonial for a commercial, I’m down in heartbeat.
Insurer: Pets Best
By: Felicia A
Pets Best has been wonderful
Pets Best has been wonderful. They process claims quickly and are very responsive. The coverage also is good. The claim process is very easy.
Insurer: Pets Best
By: Traci
Definitely looks great with customizable plans
It was nice to know that Prudent Pet was verified by my vet. The website is easy to navigate, you can customize the plans and the prices are affordable. Nice to know the puppy is covered for whatever his needs may be going forwards:) Thanks Prudent Pet!
Insurer: Prudent Pet
By: Jules
Easy to upload receipt
Easy to upload receipt. It did take about 10 days to get payment from claim from day I submitted.
Insurer: MetLife
By: Cindi Gatewood
It was easy to make a claim and payment…
It was easy to make a claim and payment was fast.
Insurer: MetLife
By: customer
I cancelled over the phone and was…
I cancelled over the phone and was charged another month. I contacted them and they said they did not have any record of the cancellation and refused to give me a refund.
Insurer: Nationwide
By: allison bowers
Pet insurance
I love how easy it was to shop and compare pet policies and I loved the breakdown on everything!
Insurer: Nationwide
By: Maria