Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,739 total
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Great UI & UX
Easy upload of docs with easy and fast payouts.
Insurer: MetLife
By: Rohan A
Quick response and reimbursement
Quick response and reimbursement
Insurer: MetLife
By: MM
Great service
Great service. Fast. Excellent refunds
Insurer: Spot
By: Tresa Thomsen
Quick claim approval
The reimbursement once approved arrived quickly into my account and the medical documentation was easy to upload via the Mobil app
Insurer: MetLife
By: Katie Baum
Great partnership with the vet hospital!
My dog needed some expensive diagnostic testing ($4,500), and Trupanion worked with the hospital to preapprove it so that on the day of the tests, Trupanion paid 90% of it directly, so I wouldn't need to pay it in full and then be reimbursed. It was very helpful!
Insurer: Trupanion
By: Nicole
Payment is quick
Payment is quick Customer service is great
Insurer: Trupanion
By: Lydia Proto Russo
Thank God for Spot Pet Ins
Diesel my 7 year old Chihuahua became quite ill on Friday May 29th. He stopped eating and drinking. That night he began scream-crying due to horrific pain. Sat morning he couldn't lift his head. I thought he was dying. I took him to an Emergency Animal hospital. X-ray showed a small square object in his stomach. Once surgically removed, the vet noticed irritation on his intestine. She opened to find a foreign object blocking any bowel movement. My vet bill was $4213.61. Submitted a claim on June 1 and received payment on June 11. After deductible, Spot Pet covered 80%. My cost: $1242.72. Thank God for Spot Pet insurance. Thank you! Thank you!
Insurer: Spot
By: Sandra