Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Easy to file a claim
Easy to file a claim. Payments were fast. I even had it go directly to my Care Credit card, which is great because that card is just for mr pets.
Insurer: Pumpkin
By: KAREN
Fast and very easy to get refund to…
Fast and very easy to get refund to take care of my pet!
Insurer: MetLife
By: customer
Easy submission process and quick turn…
Easy submission process and quick turn around time on payment.
Insurer: MetLife
By: Cindy T
They make submitting a claim easy.The…
They make submitting a claim easy.The refund is very fast and the payment is on schedule.So i'm not being surprised at anytime.
Insurer: MetLife
By: customer
LOVE LOVE LOVE this pet insurance
There's not another company that comes close. Top notch to say the least. They are extremely fast at reimbursements, easy to submit your bills online. The entire process is super quick and easy. I will never go without pet insurance since discovering MetLife Pet. Thank you for your great service to your customers.
Insurer: MetLife
By: Kay
Awesome company sent out a check right…
Awesome company sent out a check right away 👍
Insurer: MetLife
By: customer
It was pretty easy to make the claim…
It was pretty easy to make the claim and payment was prompt! Thanks!
Insurer: MetLife
By: customer
Promo process and payment
Promo process and payment A real lifesaver for vet expenses
Insurer: Pumpkin
By: Pam Walton
They are quick to get reports from the…
They are quick to get reports from the vet and issue payments. I gave four stars because there were issues with making payments to me. They would show that the claim would be paid but no payment was issued and they close the claim. I’d have to follow up and then payment was issued.
Insurer: Figo
By: Sheri
Quick response and claim time
Very Quick response and claim time. Easy to submit documents on computer or app. The only thing I would improve is the total cap per year, and the ability for my vet to submit everything.
Insurer: MetLife
By: Brooke