Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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My dog tore her CCL and had to be operated on to repair
My dog tore her CCL and had to be operated on costing thousands. Trupanion paid their 90% share in days after I submitted the insurance claim.
Insurer: Trupanion
By: beverly parrish
Very easy to chose a policy and…
Very easy to chose a policy and explained everything clearly
Insurer: MetLife
By: Tiffany Mace
Easy enrollment well explained
Easy enrollment well explained
Insurer: MetLife
By: Barry Barbush
The preliminary work done rapidly
The preliminary work done rapidly. Easy to access. Kept up to date. I have not received my refund on the estimates yet so could not give 5 stars.
Insurer: Pumpkin
By: Jeanne Norlin
Good Service
Process was simple and payment was prompt.
Insurer: MetLife
By: Philip Leichtweis
Fast and easy — literally didn't have to think about it.
We just got a puppy and purchased the wellness plan in addition to the base policy, knowing that we'd have wellness checks, vaccines, and all the other puppy stuff. After our wellness visit, we submitted our bill through the app, and even though it was at night on a weekend, our claim was approved by the time we woke up. Payment was pretty much instant too — it was available to send to my Venmo when the claim was approved. Fast and easy — literally didn't have to think about it.
Insurer: Adoro
By: Andrew Huang
Easy submission of bills
Very easy to send bills in and quick to get my money back. Easy to work with.
Insurer: Fetch
By: Kathy Burge
Re-imbursed me quickly
Quick re-imbursement
Insurer: Spot
By: Robert Giaquinto
Easy to submit claims
Easy to submit claims. Refund options are great. Payments are easy to make.
Insurer: Spot
By: GwendaCherry
Spot Pet Insurance delivers the package…
Spot Pet Insurance delivers the package you purchase promptly! Our dog developed mast cell cancer at 5 years old and Spot Pet Insurance handled the claims and refunds quickly! Thank you!
Insurer: Spot
By: M. S.