Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,606 total
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Healthy Pet - Happy Life
We had another pet insurance company that was horrible. So happy we changed to Pets Best. The claim process is very easy and the response time is swift. I Love this company.
Satisfied Customer
Easy to upload my claim. Quick turnaround for payment. Excellent explanation of my claim.
Insurer: MetLife
By: A. Cohen
Best insurance ever is Pet's Best and best vet
Pet's best is the best insurance out there. I love that I can submit my medical records that they contact me through my email and they do direct payment. How their stationed in New York now everything goes extra quick. My vet is not listed but they are wyckoff veterinary hospital.
Re-submitting claim made easy
"I had a problem where my vet did not submit my pets medical records in time. All of my claims were closed, not denied just closed. I was worried that I would have to resubmit them all over again with the medical records. But your representative was able to have the claims reviewed and she also confirmed that she received the upload that I did with my pets medical records. It was a huge relief. And it only took a few weeks for everything else to get resolved. I'm very thankful for her help and for Pets Best for helping me with my claim 100% satisfied! "
Insurer: Pets Best
By: Rik
How I Learned My Dog Is Actually a Goat (and Why I Got Insurance)
Blue, our first of three dogs, is also the first dog we’ve ever had to insure. Although he’s a German Shepherd/Husky mix, the evidence strongly suggests he’s part goat—given his passion for eating rocks, socks, and elastic. After three goat‑adjacent emergencies and some research, I decided to give Pets Best a try. You make everything so easy, and I’ll absolutely be spreading the word anytime pet insurance comes up. Highly recommend—10/10, would insure the goat again.
Insurer: Pets Best
By: Shalan
Extremely easy to submit my claim and…
Extremely easy to submit my claim and paid correctly and fast.
Insurer: MetLife
By: customer
Awesomeness as usual
Awesomeness as usual. Submitted my claim and payment was quickly.
Insurer: MetLife
By: Susan Lomax
Johnny on the spot with answering calls…
Johnny on the spot with answering calls or returning calls with questions, on claims,refund or payments.
Insurer: Pumpkin
By: Lawrence Wescott
Ease of submitting a claim
Ease of submitting my claim and how quickly it was acknowledged. Approved and paid
Insurer: MetLife
By: Roe Napolitano
Very easy to file the claim
Very easy to file the claim. Had the payment less than a week after filing the claim.
Insurer: MetLife
By: customer