Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Easy to use
Easy to use, fast reimbursement. Love it
Insurer: Fetch
By: Christian
Very impressed with the speediness in…
Very impressed with the speediness in receiving my funds from my claim. Not too happy with the amount though.
Insurer: Fetch
By: Karen
Happy Customer
I am so happy with the service I've been provided over the last almost 10 years with my dogs & Pets Best. We haven't had any issues and the claims are processed very quickly. I recommend pet insurance and this company to any and everyone. My eldest dog has had a knee replacement, gets arthritis injections, and gets chronic ear infections so safe to say we have a lot of claims & it's an easy process.
Happy customer!
"My poor pup was diagnosed with heartworm, and I am so happy with PetsBest handing of my claims. His brother was diagnosed as well (they were rescues from Texas), and his owners insurance would not cover it. So glad I chose this company for my dog's insurance!"
Carmy
Our two year old Jack Russell rescue went from high energy to no energy in less than a day, and a trip to the Pet ER revealed a diagnosis of IMHA. After one transfusion, we had to put him down. all within 72 hours. Pets Best processed our claim quickly and to our satisfaction and even refunded the balance of our premium. I highly recommned Pets Best.
Insurer: Pets Best
By: Shari
Pets Best has been excellent .
Pets Best has been excellent in processing and issuing payment. Would highly recommend.
Insurer: Pets Best
By: Lesley Lipton
Co-Pay is counted before crediting toward deductible.
All was great, but I object to the practice of taking the co-pay off the top, then subsequently applying the 80% to the annual deductible. That is not how health insurance (for humans) works. I will have to take that into account when renewal time comes in a few months.
Insurer: Pets Best
By: Greg Kapfer
Clear Information and Fair Pricing
Information presented was clear and Stephanie's answers to questions were professional and complete. Pricing was very reasonable and the stability of premiums without escalation for claim experience was a big selling point.
Insurer: Prudent Pet
By: Ed K.
A Different Kind of Insurance Experience
After my dog's surgery, we didn't have to pay the full amount up front and wait to be refunded. Trupanion got immediately involved when we checked out of the emergency vet, calculated how much they would pay (a very significant amount) and we left the vet having paid a fraction of what we would have paid.
Insurer: Trupanion
By: Chris
Service with a Smile.
I didn’t submit a completed application to insure my newly adopted dog because I needed his name changed from Nixon to Patch. All flustered, I called Fetch’s support line & was fortunate enough to reach Joshua Sábado. He was very helpful and equally as informative. He suggested I increase my annual coverage as the additional cost would be minimal. I heeded his advice to download the app for Fetch to better manage my account and take advantage of offers. He thoroughly explained payment options. I really like his “I can help you with that” attitude. He’s definitely an asset to Fetch.
Insurer: Fetch
By: Lois O