Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Quick to respond to the claim I…
Quick to respond to the claim I emailed. A few days later my money was in my bank account.
Insurer: MetLife
By: customer
Very Pleased
We are very pleased with the service/protection Spot Pet Insurance has provided our dog. Filing a claim was easy and fast. We received emails that provided status of our claim. Keeping us informed every step of the claim process. Having this coverage gives us peace of mind and helps us enjoy our pet even more.
Insurer: Spot
By: Roger D.
Fast process of claim
Fast process of claim, and rapid reimbursement.
Insurer: Spot
By: Don M. West
Pleasantly Surprised at the Turnaround of my Claims
I have carried pet insurance on several of my pets, but I never submitted a claim and was dubious about the process. This year my Chihuahua has been having some problems, and luckily, I remembered I had Spot insurance for him. I got my bills together, along with the treatments he had, fax them over to Spot, and in what I consider a very short time period, I received confirmation that I would be receiving reimbursement for a great deal of those expenses. I am very pleased and I’m considering putting my new dog on insurance as well.
Insurer: Spot
By: Marla Feldman-Maresca
fast transaction after turning in all…
fast transaction after turning in all the paperwork
Insurer: Fetch
By: Gma
Awesome Dog Insurance
They are very helpful. They get my credits back to my bank account quickly.
Insurer: MetLife
By: Cheryl Johnson
I have never had an issue with…
I have never had an issue with receiving payments. They are upfront and honest. I really did not expect this type of service. Truly the best insurance I have ever purchased for my pets
Insurer: Spot
By: Joe Mattia
Easy and fast reimbursement
My dog broke his leg and required surgery. Submitting invoices was easy and they were paid very quickly. I valued the text messages with the claim status updates. It was very clear as to what my policy covered. At a very stressful time, this was something that went very smoothly.
Insurer: Trupanion
By: Kirsten
Excellent follow up and quick payment…
Excellent follow up and quick payment for my dog’s surgery. The university veterinary center trusts this company because they provided direct billing and they told me Trupanian is one of the only pet insurers for which they do this.
Insurer: Trupanion
By: Angela
quick turnaround on claims
quick turnaround on claims. Great communication via email. No need to call I was able to do everything online.
Insurer: Spot
By: CJ Alkir