Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,606 total
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I was interested in adding level 2…
I was interested in adding level 2 medical coverage. I called your information line and was told my request would be referred to the appropriate person and I would receive a callback within 24 hours. I am still waiting. Thank you
Insurer: Nationwide
By: customerLarry Baum.
immediate response to claim
immediate response to claim; refund appropriately made.
Insurer: MetLife
By: rosemary stimola
Prompt response and payment
Prompt response and payment
Insurer: MetLife
By: aileen
Pets Best is THE WORST pet insurance…
Pets Best is THE WORST pet insurance company. They will NOT reimburse for anything. My husband accidently closed our back door on our fur baby Cupcake. I submitted all the paperwork they requested dating back to 2024, and still nothing. They want to find a pre-existing condition so they don't have to reimburse, but this was something that happened on the day of our claim because we had to take her to our vet, and they will NOT reimburse us, DESPITE they are unable to find anything pre-existing. Insure your fur baby(s) with anyother company than Pets Best!!!!!
Insurer: Pets Best
By: Lisa
Very fast processing and payment
Very fast processing and payment. Thank you!
Insurer: MetLife
By: Lisa Redmond
So easy to use
So easy to use. I had to call a representative to ask a question because I was confused, and the person I spoke with was incredibly helpful. It is really easy to submit a claim. The turnaround time is very quick, and I love having the direct deposit option forpayment. Keep up the good work.
Insurer: MetLife
By: customer
Coverage for ER vist recently
Coverage for ER vist recently. The process to complete the claim and the deposit in my bank account was extremely quick. I was pleasantly surprised. Thanks
Insurer: MetLife
By: David
Very simple to submit claim and receive…
Very simple to submit claim and receive payment
Insurer: MetLife
By: customer
Given two stars instead of just one…
Given two stars instead of just one star. Our newly adopted cat had an upper respiratory infection. Urgent Vet care took care of him and we submitted the claim. Waiting a few days and no response from MetLife Pet Ins. I called them. They had never received my claim. Resubmitted and they received it. Processing took a couple of days and there was missing information. SOAP - what was that? Spell things out for us! Turns out it's his pre adoption record. Sent that in. Processed the claim and notified it was approved. Now I wait for my refund. Crickets. Called them. Supposed to receive another email on how I want my refund. Just send me a check. I shouldn't have to go and create an account and give my banking information to receive my refund. I say beware of getting MetLife Pet Insurance if you have a pet. The amount of monthly payment and the total yearly amount they cover is not worth it. Yes, I'm glad we were given a "free" trial and we used it. But this ordeal we had to go through was not worth it. Just my humble thoughts.
Insurer: MetLife
By: Rudy's Parents