Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Efficient, poactive and value for money
We have been paying our insurance for our cat for 8 years and never made a claim. Unfortunately in the last 3 months we have had $10k of vets bills. Healthy Paws have been incredibly efficient and response. Within 3 days of a $6k invoice it had been processed and was in my bank account with no questions asked! My only small issue is that you have to put your claims in within 90 days of the vet visit which I wasn’t aware of so I did miss out on one claim for last year.
Insurer: Healthy Paws
By: Callum Gordon
Overpayment Hassle
I submitted my pet’s prescription strength dog food and recommended supplements and they were approved by your staff. I continued to submit receipts since the products were approved by your staff. Then I receive a letter that there was an overpayment. I paid the amount in question. I then receive another letter; which, included the dates from the prior letter along with one additional date but the previous amount was already taken care of. Your company cashed the check. I called to explain the situation and was told it was being routed to the right person and I would get an email with the correct amount due. Weeks went by. Never got an email. I called numerous times and sent several emails explaining the situation. No one could do simple subtraction and confirm I only owed for the last date in question. I then received one final letter, called the company again, and finally got the situation resolved. It was a very lengthy, annoying process that was entirely your staff’s fault. I am not sure why the products were continuously approved. With all of the hassle you caused me it would have been nice if you just took the loss since it was your fault. Now I’m submitting receipts for items that are totally unrelated to preexisting conditions yet they keep getting denied. It is beyond frustrating.
Insurer: MetLife
By: customer
Great insurance for our pets
Great insurance for our pets. Quick and easy reimbursement for our bill from the vet.. thank you.
Insurer: Spot
By: Yolanda Campbell
Allows me to focus on my pet
The app makes it very easy to submit electronic documents that me vet emails me. Spot lets you know everything that is needed and once you have your pets profile saved in the system, it’s streamlined and simple. Makes it so the only thing I have to worry about is taking care of my dog and not fighting with a company for reimbursement Thank you Spot team
Insurer: Spot
By: RM P
I am very happy that I chose fetch pet…
I am very happy that I chose fetch pet insurance. They are reliable, quick on responding to claims and e very helpful.
Insurer: Fetch Canada
By: Maria Fe Austria-Salter
We truly love the coverage that we have…
We truly love the coverage that we have for our puppy, and we wouldn't ever consider switching to another company. The turn around for claims is quick, the app and claim submission is easy to navigate, and it is accepted by many providers. ASPCA is truly wonderful!
Insurer: ASPCA
By: TJ Brown
Embrace is the best!
I love having Embrace pet insurance for my cat Gracie. Every claim I've ever made was either paid the same day or the following day. I would recommend them to anyone that has a pet. It's one of the best decisions I've ever made. They are the best!
Insurer: Embrace
By: Cindy Rahal
You guys are great
You guys are great. Once I figured out how to submit the claims and the medical records together. It was much easier. Thank you for making it so easy to submit claims and giving me peace of mind that I can afford to take care of my aging pet.
Insurer: Fetch
By: Denise Duchene
Trupanion is AWESOME!
Trupanion is AWESOME! It's such a relief to know that whatever happens to our boy that we are covered by a pet insurance that truly goes out of its' way to take care of us. The form is easy to fill out to get reimbursed, their responses are fast, and if there are any questions about a submitted receipt it's clear and supportive.
Insurer: Trupanion
By: Marj
Getting this policy was an efficient…
Getting this policy was an efficient and very easy process. Delta was excellent and took the time to ask all pertinent questions.
Insurer: Nationwide
By: Martin Klein