Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

13,916 total


Verified October 22, 2025

Enrollment fee was not disclosed during…

Enrollment fee was not disclosed during quote process

Insurer: MetLife

By: customer

October 22, 2025

dont buy into this pln

i can not find my plan in my account. you denied a claim indicating the care was not in the plan. however, when i purchased that care was listed. Now i cannot find the plan to review the coverage

Insurer: ASPCA

By: veronica avalos

Verified October 22, 2025

Very convenient app platform

Very convenient app platform to submit claims with quick turn around. Theres been a handful of times I have contacted their customer service and have gotten quick replies back. My dog got very sick earlier this year and I was so appreciative I had pet insurance and it was extremely easy to submit and get money back through Figo.

Insurer: Figo

By: Bryce

Verified October 22, 2025

The enrollment process was very easy to…

The enrollment process was very easy to follow and great pricing

Insurer: MetLife

By: Erica P

Verified October 22, 2025

easy access

easy access

Insurer: MetLife

By: Donna

October 22, 2025

So easy to submit a claim and payment…

So easy to submit a claim and payment is timely, do love this insurance

Insurer: Embrace

By: Laurie

Verified October 22, 2025

Easy process

Easy process, took me about 15 minutes on my phone to complete enrollment for my pet

Insurer: MetLife

By: Jamie Mackel

Verified October 22, 2025

Great Coverage.

Easy, Excellent Enrollment. Great coverage. Wonderful rates.

Insurer: MetLife

By: Laura Dion-Jones Casey

Verified October 22, 2025

Very easy to select with web site &…

Very easy to select through web site & have discounts for Military service!!

Insurer: MetLife

By: Roy Rowe

Verified October 22, 2025

easy to do easy to do

easy to do easy to do

Insurer: MetLife

By: Christina Moore

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