Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Quick and easy process to submit claim…
Quick and easy process to submit claim documents and receive reimbursement
Insurer: MetLife
By: customer
Fast reimbursement
Once you provide all the appropriate documentation from your vet, they literally will pay you within a day or so
Insurer: MetLife
By: customer
Adding additional pets
Yaz did a great job outlining the new plans and added our new fur baby to our policy just like the other 2. Quick and easy.
Insurer: Nationwide
By: Dennis Hunziker
2025 Claims for Feebie
I got behind in submitting Feebie’s claims. Pumpkin had all of them processed pretty quickly, which I really appreciated.
Insurer: Pumpkin
By: Linda Murray
Quickly settled
Company acknowledged the invoices being presented and put into review quickly. The review process was timely as well as the reimbursement Thank you
Insurer: Pumpkin
By: Rodger Kooser
Thank you for making this very easy to…
Thank you for making this very easy to do, and getting our cat's application done so quickly. We previously had our two dogs insurance with you, a couple of years ago, and we were very happy with your very caring team.
Insurer: Nationwide
By: Roger & Linda Larsen
Lisa Nelson is phenomenal to work with!
Lisa was so great to work with. She was very accommodating with my schedule and so professional. She made sure I understood what was covered as well as what payment options were available. She’s a gem!
Insurer: Prudent Pet
By: mkehrenreichgmail.com
It was relatively quick after I…
It was relatively quick after I submitted my paperwork.
Insurer: Spot
By: Kelli Chairez
Can't Cancel/Stop Auto-renew?!?
I can not believe this company does not have a way to turn off the auto-renew of the policy. You have to call the day before and actually CANCEL the policy to prevent them from charging your card again. They are higher than most of the other companies. I've done the comparisons and will be going to another company. This was my first time having pet insurance. I did have to file 1 claim. Once the vet sent the information in, then I was able to get the reimbursement.
Insurer: ASPCA
By: Tom Tischler