Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
Other Categories
Get my payments really quickly
Get my payments really quickly. Claims process is very easy
Insurer: MetLife
By: Guest
Quick and easy.
It was quick and easy. I submitted my claim with photos of my vet bill. I was reimbursed within days.
Insurer: Pumpkin
By: Bonnie
Every pet owner should have pet insurance!
I appreciate the easy process to submit a claim and the prompt action in processing the claim from SPOT. I also like that they remit the approved amount directly into my account.
Insurer: Spot
By: Kathryn Gilomen
Please pay attention before you join.
I have had more trouble with this insurance companies customer service than any service. They love to get paid every month but when it's time for a payout from them, they claim it's preexisting when in fact it was not! $2100 vet bill! My vet and I had to submit paperwork to dispute the claim and as proof that it was not preexisting! Just know they will give you a lot less than you bargained for. Still awaiting a decision.
Insurer: MetLife
By: Iris
Early Cancellation fee was ridiculous…
Early Cancellation fee was ridiculous but I expected it to be so. I waited out my insurance period, now to stop it from renewing I can only call in to cancel, everytime i’ve called i’ve waited for over 30 minutes to get through to someone and still haven’t been able to speak to a single person. Shitty insurance schemes in order to keep you paying in an endless loop since you can’t cancel any other way. Tried calling at different times of the day and still no changes. Insurance was cheap and was what I needed but anything other than that has been a terrible experience. Then again it is the insurance industry.
Insurer: Sonnet
By: KE
LOVE IT
The processing of claims has been very quick and I love the feedback that they provide when and if additional information is needed. Due to the quick turnaround time, and the cost efficiency of this pet insurance, I always recommend it to family and friends whenever they ask me what’s the best pet insurance out there.
Insurer: MetLife
By: Lanese
Best Pet Insurance
What you see is what you get. Clear policy terms and no surprises. Facility in filing claims online. I'm very happy with this insurance.
Insurer: MetLife
By: customer
Money back
Consistently get my money back. This insurance covers just about everything I need. It’s easy to file claims.
Insurer: MetLife
By: JustAnswer Customer
The quick turnaround once I turn on my…
The quick turnaround once I turn on my claim and in the expert knowledge of the people if I have questions
Insurer: MetLife
By: Robin Baum
Navigating the apps and placing a claim…
Navigating the apps and placing a claim was super easy. Instructions for payment threw me off since it was a separate webpage but once I made the nee login and account. My payment was made within the hour.
Insurer: MetLife
By: Mimi D Carti’s mom