Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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Happy dog
One simple phone call, one simple form and the claim payment was directly deposit into my account. Couldn't have been easier.
Insurer: Trupanion
By: Terry
Outstanding customer care, Mallory was very helpful
Have yet to make a claim, but great experience with help from the contact center. Very short time to pickup call. Working with Mallory to resolve a mysterious missed payment issue (not a euphemism for me screwing up - the card on file has worked for Furkin, worked for everything else this month, nowhere near card limit). I never felt rushed; she worked with me to diagnose possible causes, we chose one option but since payments run nightly she committed to following up next day. Friendly, warm, interested in my pet, but also professional, efficient, knowing the limits of what she can and canât solve, and taking personal ownership of the outcome. Bonus: she let me know she stopped the call recording during discussion of credit card info. Outstanding customer care.
Insurer: Furkin
By: Jess
Make My Life Easier!
So easy, and I love the direct deposit, which saves me from a trip to my creditunion! Thanks Trupanion for making my life easier!
Insurer: Trupanion
By: Eleanor
Fast and Easy process.
The process was fast and convenient.
Insurer: Trupanion
By: Wayne
Review
Quick , easy and no fuss
Insurer: Trupanion Canada
By: Richard
Worry Free Pet Insurance
Easy.
Insurer: Trupanion Canada
By: Kim
Because she was very clear with her communications.
Because she was very clear with her communications. She appeared to be genuine, and she was able to resolve my specific payment concerns
Insurer: Trupanion Canada
By: Dennis
Trupanion has saved my dogâs life.
Very easy!
Insurer: Trupanion
By: Carol