Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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Easy and fast
Easy to file a claim. Clear explanation of benefits. Fast payment. My only constructive feedback would be using the issue/treatment drop-down menu. It’s tedious to try and find the correct option. For example: I can type in “S” for spay but it only takes me to treatments that start with the letter “s”. It doesn’t recognize letters after that. So I’m left having to scroll through all the S’s to find the right option. Sometimes it’s quick but others times it’s not. Overall, I still would recommend Pumpkin to all!
Insurer: Pumpkin
By: AC
Great at getting online quote and…
Great at getting online quote and purchase process. some wrinkles need ironing out as sometimes the quote gets lost and not able to be retrived. Also tried calling on weekenf but they are closed! ;-( I did end up purchasing insurance online and happy overall with process and SAVINGS!
Insurer: Sonnet
By: Nick Pitt
This insurance works for my 3 dogs…
This insurance works for me payments are made quickly and deposited to my account or deductible. The only thing is I wish Pumpkin would apply some money to other vaccines dogs have to get because that would be even better. I've looked at other insurances and find that Pumpkin is the best coverage for my 3 pets a of now.
Insurer: Pumpkin
By: Lisa Cas
Incredible experience with pet plus us
I have to make over $7000 in claims this past year of multiple vet appointments and procedures. Pet plus us has been so easy to deal with to get our claims submitted and approved. Our dog has severe allergies that affect his ears quite severely and the treatment is extremely expensive. Pet plus us has helped us immensely with this condition and we are so thankful for their help and grateful we have insurance.
Insurer: Pets Plus Us
By: Andrea
Easy to enroll online.
Easy to enroll online.
Insurer: Prudent Pet
By: milsarktmhotmail.com
I have 6 pets insured with them !!! 5 STARS !!!!
I'm so so so lucky to have this pet insurance. It saved me soooo much money. I have 6 pets insured with Pumpkin and 3 of my pets got seriously sick and the bills of the hospital stay of my doggies were a few thousand $$$. They approved my case in 1 day and I had the money back in my bank account in 3 days. Unbelievable !!!! Please don't wait till something happens to your furry friend and then you want to buy pet insurance. Then its too late. You never know what can happen. I also have a younger 5 year old sweet Chihuahua Dachshund Mix and all of a sudden she needed to go to the hospital because and had to stay there for 3 days and was diagnosed with Diabetes. The hospital bill was a few thousand $$ and they paid super quick for it because it was not preexisting. I have now 4 dogs and 2 cats insured with them. A few years ago, I had a different pet insurance but they raised their premiums like crazy every year and now I'm with Pumpkin and they have good prices. Remember, the premium always depends on the breed of the dog and their life expectancy. Of course a younger healthy dog is much cheaper than an older dog. Don't look any further and get your furry friend insured with Pumpkin. Submitting claims on their website is pretty easy as well. I usually don't like insurances but I LOVE PUMPKIN !!!!!
Insurer: Pumpkin
By: Jan Dorwarth
Great
simple, quick, and efficient website. Took less than five minutes to upload the claim.
Insurer: Embrace
By: kam
Great rates
Great rates, great coverage. Filing a claim is easy and payment is usually quick. It does lag when they need dr notes-and when I've checked with various providers, they say Figo has not reached out for the needed info to handle the claim. Grateful to have insurance for my dogs.
Insurer: Figo
By: Rebecca
It was very easy and quick to sign up…
It was very easy and quick to sign up my dog
Insurer: MetLife
By: Sarah Beaver
The ease of the submission process.
The ease of the submission process.
Insurer: MetLife
By: MELISSA ROLDAN