Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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My claim was completed over a month…
My claim was completed over a month ago. It has been explained to me that the check for reimbursement was mailed on February 4th. Today is the 23rd. Check was sent from New York and I live in Maine. I’m still getting the same run around and no check has arrived. I’m extremely displeased!!
Insurer: Spot
By: Shari Hanover
Super easy and quick for our new puppy!
Super easy and quick for our new puppy!
Insurer: MetLife
By: KP
Peace of Mind for Good Vet Care
I have two large, active dogs on Trupanion and wouldn't change that for anything. Having peace of mind that I can provide care and support for my dogs as well as quick payment for my vet team is everything. The only issue we had was not being covered for a bag of gastro dog food my vet prescribed for because of a minor technicality. Everything else has gone so smoothly though and we love Trupanion.
Insurer: Trupanion Canada
By: Hailey McWilliam
Benjis story
The process of turning in my vet bill is very simple. The response time is very good.
Insurer: Trupanion
By: Nancy
My claim was done in record time
My claim was done in record time I still thought I got more of a reimbursement
Insurer: Fetch
By: Kathleen
I paid for a auto insurance policy on…
I paid for a auto insurance policy on Saturday February 21st of over $800 and still waiting for it to be uploaded to my dashboard. In which im waiting for so can drive my vehicle.
Insurer: Sonnet
By: Gregory Scott
I’ve been beyond thrilled with MetLife…
I’ve been beyond thrilled with MetLife the years we have had them. Love the peace of mind knowing my pet has financial protection, it’s affordable, and the claims process is super simple
Insurer: MetLife
By: customer
They pay claims fairly and promptly
They pay claims fairly and promptly
Insurer: Trupanion
By: Bernard
Excellent response
Excellent response. Had an emergency and Trupanion paid the Vet directly with no problems. Would recommend to anyone who asks.
Insurer: Trupanion
By: LeeAnn
MetLife has made the claims process an…
MetLife has made the claims process an extremely pleasant experience. They don’t deny claims just to deny. Always had a payout with a quick turnaround. I’ve had other insurance companies and none have been this smooth and easy.
Insurer: MetLife
By: Lili