Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Paid Claims on Site in 5 Minutes
Trupanion has been so fantastic to work with! Our vet recommended Trupanion when I asked her opinion on various pet insurance companies. The vet's office process the insurance claim on the spot and Trupanion pays their portion of the bill right then. The last two times, they paid 5 minutes after receiving the claim. I even get text alerts that they are reviewing the claim and again when their portion of the payment has been sent. I love that I don't have to pay up front and wait to be reimbursed. I highly, highly recommend Trupanion pet insurance!
Time for a new insurance provider
I’ve used Trupanion for a few years now and up until now I’ve always appreciated their quick payments, never had a payment come more than a week after filing a claim. That all changed with my most recent claim. Claim was filed on June 6, and was finally approved for payment on July 9. Previously all I needed to submit was the invoice from the vet (Vet was great BTW), this time they requested additional information to prove the bill was paid. This was 2 weeks after I submitted my initial claim. I submitted my credit card statement showing payment. Another 2 weeks go by and I was asked who the payment should go to, me or the vet. I would assume the initial credit card statement would have been enough to show the payment should go to me. I submitted another credit statement, and then finally received approval for payment a few days later. My other issue is that I initially brought my dog to the vet to have a foxtail removed from his nose. I figured since they were going to put him under for that to go ahead and have a small mass in his mouth removed as well. When I received my approval for payment I see that they used the $200 deductible twice! Once for the foxtail and once for the mass removal. It was all one procedure, why the double deductible? Like the title states, it’s time to search for a new pet insurance provider.
Excellent
This is my 6th dog (only 1 at a time) but my first to be insured. Met Life is a great insurer. Payment is quick and easy. I am very pleased with this policy.
ASPCA Pet Health Insurance Review
We’ve been very fortunate as to not having submitted claims, except for well visits. This year Brodie developed an ear infection, with follow up visits, and I’m very pleased with the speed of the refund, Submit the claim, processed in little time. We’re very pleased
Insurer: ASPCA
By: Matthew
great service
i sure wish my medical insurance was as good as Healthy Paws, paid within one week of claim, probably been quicker if i had auto deposit instead of a check. Outstanding-----GOOD JOB GUYS!!
Insurer: Healthy Paws
By: Carl
Insurance Made Easy
I was pretty skeptical about getting my dog insured for accidents and illness, fearing that most things would not be covered and the process for submitting claims would be a hassle. I just submitted my first few claims and am amazed at how quickly i submitted my claims and how quickly I received reimbursements. I highly recommend!
Trupanion provides EXCEPTIONAL payment and service
I have covered Tucker with Trupanion since he was less than six months old. This has been a true partnership with Trupanion always providing exceptional service - great electronic claim processing, fantastic information on the status of my claim, excellent payment, and thorough information on what payment was made and denied. I provide complete information on the claim to expedite processing. Based on my policy, there has always been excellent justification for all their decisions. As an example of their service, Tucker was seen at APEX Animal Hospital yesterday morning, and I submitted the electronic claim late last night. Early this morning, I received an email from Trupanion that my claim had been approved, providing an easily understandable Explanation of Benefits and notification that my payment was deposited. Wow! One cannot get better service! While I always received prompt service from Trupanion, this is a new record. Trupanion doesn't always process claims this quickly, but they are always very prompt. I am exceedingly happy with Trupanion's payment plan options, customer-friendly service, prompt and understandable payment, and overall demeanor. I would highly recommend Trupanion.
I highly recommend Pets Best!
Direct deposit is super convenient. I've never had a problem with claim processing. They set me expectation for processing delays then paid me 48 hours later. I like the flexibility of coverage and deductible to help manage monthly premium costs. And I love that my deductible applies to the full calendar year rather than individuals incidents! I know there are lots of choices for pet insurance, but we came to Pets Best several years ago after a less satisfactory experience with another company, and I've never had a single regret. We've also taken advantage of the 24/7 televet service a few times and found it very helpful. I think it's great that Pets Best includes that service at no additional cost. I highly recommend Pets Best!
So Glad I had This!!!
My dog was 6 when I decided to get insurance. He has been healthy so far but heard some stories of issues others had from their dogs at the dog park so figured rather be safe than sorry. I only was paid in 3 months when Paulie torn his ACL on leash going after a squirrel, something he has done since he was 10 weeks old.The total cost from my vet was $4200.00.It took a few weeks to get approved, being the 1st claim and all. Had to get a full year of history to make sure it wasn't pre-exsiting condition ( I totally understood).When the claim was approved it was Zelled to my account within 5 mins!!!! i got reimbursed $3100.00. I was so happy. I have been sharing this story with everyone. No one should have to decide on putting their dog down because of money. This helps you decide faster. Thank you Metlife.
Insurer: MetLife
By: Lisa
Trupanion is awesome A+
As the title says, I am very happy with Trupanion. I signed up for their 90% plan. They had their share paid before I left the Vets office. My trip to the Vet yesterday was roughly $672.00 and my out of pocket of that bill was $55.00. That put a smile on my face. They have been this way with every Vet visit. They follow up with e-mails and links to your claim. Trupanion is very efficient. I think I chose well for my first try with pet insurance, They are a keeper. And finally remember folks, get insurance on your puppy early, like at 2 months old. I waited until my boy was 3 months old, in that one month he got an ear infection in his left ear. So now he has that one preexisting ailment, so they don't have to pay for ear infections for the rest of my dog's life.