Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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The Fetch claims process was easy to…
The Fetch claims process was easy to navigate and submit paperwork. They provided email and text updates throughout the review process and I’ve already received payment for one of my two claims
Insurer: Fetch
By: Maria
I am so grateful for an easy process through a difficult time
I am so grateful that I have Healthy paws insurance as my black lab had to have ACL surgery. The on line platform makes it so easy to submit all my claims. I was very impressed with the turn around time and having my payment be directly deposited into my bank account. The best part is that my pup, Mae, is doing great! Thank you!
Insurer: Healthy Paws
By: Lee Huth
They will continue to charge you…
They will continue to charge you account even after the explicit ending period for your contact, and they will hide behind long reply times and long tedious steps to stop you from cancelling your policy, especially if you are abroad, don’t even bother buying their insurance in the first place
Insurer: Sonnet
By: Joseph
Policy was 65.16 but was charges…
Policy was 65.16 but was charges 123.00. Not sure why.
Insurer: Nationwide
By: customer
Policy options were explained well
Policy options were explained well. Insurance signup was quick & easy. Disappointed with $3 monthly transaction fee.
Insurer: Prudent Pet
By: Michele
Enroll with Ease
The ease of navigating through the website to enroll was smooth. Plan comparison data were clear. Option of monthly or annual payment was beneficial. The discount incentive to enroll via internet was a smarter marketing option which I took advantage of. The option to still speak to a live person with the repeated enroll by calling contact information enhanced mytrust and confidence in this enrollment process. Finally, seeing the awards given to MetLife Pet Insurance year after year, was the defininig moment to go with this plan as oppose to comparing it to the Pet Insurance Plan offered by my spouse's company.
Insurer: MetLife
By: Brachelle McMurry
Very simple do it online.
Very simple do it online.
Insurer: Sonnet
By: Linda McKee
It takes 2 weeks to write a policy
It takes 2 weeks to write a policy, that AI can write in seconds, while in the mean time you have to pay 2 months in advanced?
Insurer: Nationwide
By: Customer
The process for filing a claim is easy
The process for filing a claim is easy. Updated given frequently and payment received in a timely manner. Could not be happier with the experience.
Insurer: Fetch
By: Lisa