Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Affordable and easy
Buying insurance with Pets Best was easy and fast. The rates are affordable and they offer a few different options for plans. Filing a claim was easy and done online within minutes. My claim was approved and went towards my chosen deductible which is what I expected would happen. It did take almost 2 months to process my claim as they were very busy but I was kept up to date during the wait. So far I am very happy with this insurance and have recommended it to others.
do not treat their long time costumers well.
We have been with pets plus us since 2017 when we got our puppy. Recently we were double charged ( the month of december) great timing with christmas. We called to find out why and they said their mistake, they didnt charge the month prior so they had to double charge. While we were on the phone the staff was confirming all our information. We had realized that we hadn't changed our home address with them when we moved 2 years ago. We asked why this is important, she said it makes a difference for the payments. OK. We gave her our new address and she said the payment had dropped significantly. We were paying 76.00 monthly ( living in DT ottawa), and with our new address it dropped down to 35.00 which we were stocked about since we were already paying so mich monthly. We said we cannot back date but your next payment in Januuary will reflect the changes. Come January payment no changes made. We called to find out why only to be told thats not true and our payments did not change. Told them to refer to notes on call, listen to call recording of the phone call. We were rudly told theres nothing they can do and basically that we were making it up and our payments didn't change. When asked to speak to a supervisor/manager about the incident we were told the call back time was 8-10 bussiness days. ARE YOU KIDDING ME?? 8-10 days to speak to a supervisor. This is ridicously. For long time customers. Totally unacceptable. I will be looking elsewhere.
Insurer: Pets Plus Us
By: samantha
Love them!
The only thing that holds up payment is my lack of filing the claim. They are always helpful when I call, and take care of my claim in a timely manner.
First time using Pets Plus Us insurance, very happy to have them as my provider!
I had a very sick beagle on Christmas eve, and not wanting to wait until after Boxing Day for my regular vet office to be open I had to take Henry to the emergency vet hospital for treatment. We spent 13 hrs there and got home at 12:30am on Christmas Day. Thankfully he was okay after with some medication. I submitted my paperwork on Dec 27th and got my reply from Pets Plus Us on Jan 3/24 with our payment details. Excellent service, very happy I made the switch from Trupanion. Thanks from Tracy and Henry
Insurer: Pets Plus Us
By: Tracy
Great Response Time
This is the first time I have used pet insurance and it has been a very positive experience. The response to my claim submission and the reimbursement was very fast. Being able to enter claims online and getting direct deposit reimbursement was so efficient. The follow up email inquiring about my dog's recovery was much appreciated.
Insurer: Healthy Paws
By: Patricia
? what do you mean by 'Review Title' ?
Claim was submitted to Trupanion Canada by Close Vet Vet Clinic on their system on Jan. 6, 2024. The employee of the clinic commented that the claim was done on their system quickly and efficiently. Trupanion Canada acknowledged the claim instantly and Outcome Letter / Claim completed notification was received next day on Jan. 7th 2024. This is excellent service from Trupanion Canada. Thank you. I'm sorry that I didn't understand what you are looking for under 'Review Title'.
Great overall experience
So glad I have this insurance. It has been a literal life saver for the health of my fur baby and financially for me. Great and friendly customer service. Submission of claims are made simply and easily in the app. Reimbursements are quick and easy as well. I can concentrate on my baby girl and give her what she needs at the vet and home. Thank you MetLife.
Insurer: MetLife
By: Suzanne
Great service
Great experience. Fast process.
Insurer: Healthy Paws
By: Diego
Met Life outstanding experience
I have three small dogs. I did a lot of research when deciding an insurance company to go with.. this company has been outstanding from day, one from ease of use of app to speaking with customer service to filing claims to reimbursement. Absolutely a lifesaver. Would love to work for them !!!! Highly recommend
Very good pet insurance
Picked up Healthy Paws right after we got our dog. The website is easy, information is very clear, the coverage is accurate, and reimbursements are quick. Never had an issue after about 15 claims.
Insurer: Healthy Paws
By: Takuya Ted