Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
Other Categories
Easy
Very seamless and easy since most of my information was already there
Insurer: Trupanion Canada
By: Holly
Love Trupanion Service!
it was quick and easy
Insurer: Trupanion
By: Deb
You get what you pay for!
My vet is now able to process my claim as I check out. I receive a text almost instantly from Trupanion, stating they are reviewing my claim. They then reply again, very promptly, with what they will cover and I pay the difference to my vet. So easy, I love it. Highly recommend! Only caveat is the costâ¦.. but itâs so true when you say you get what you pay for!
Insurer: Trupanion
By: Lynn
Had some invoice processing issues
The first time I submitted my invoices on the website, I got the initial emails saying they were received. But weeks went by and nothing happened (and I didnât contact customer support sooner due to message at top of web site indicated system upgrade was slowing claims). When I did call, agent had no record of the invoices and suggested that app was more reliable for invoice submission, noting I should have received a follow up email a couple of days after the initial email. When I resubmitted them, they were process quickly and indicated they were paid, but no money was deposited into my bank account. So I followed up with customer support again and I was told they attempted to send funds to me but my bank had no record of the account number ( I accidentally transposed the last two digits). Iâm told a check was sent instead. My frustration comes from the lack of communication about the bank issue. If I hadnât followed up with customer support, I would not have known there was a check sent to me. I couldâve corrected my account number if I received an email notifying me about the problem with the bank account and now, after waiting well over a month from my initial submission, I have to pray the check isnât stolen and washed in my local post office because there is someone rogue working there. Iâm only giving a high rating on the claim because customer support when contacted was always helpful,and because I know how fast claims are processed when paid directly to oneâs vet ( which in this case wasnât an option).
Insurer: Trupanion
By: Elissa
They have been a very good insurance company for both of our Jack Russells .
They have been a very good insurance company for both of our Jack Russells . They are quite prompt with payment and seem to be very caring about our animals when they have had health problems.
Insurer: Trupanion
By: Susan
Great Pet Insurance Company
Very easy to submit claims and quick turnaround on approval.
Insurer: Trupanion
By: William
Quick payments no issues
Quick payments, no issues
Insurer: Trupanion
By: Sonja
Easy and fast claim submission
The only part missing is where the money was deposited
Insurer: Trupanion Canada
By: Heidi