Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Didnt refund my full eligible amount…
Didnt refund my full eligible amount tried to use my discounts in ehich they do not pay for. They owed me $50.00 and only gave me $36.00
Insurer: Spot
By: Crystal Burnside
Watch your premiums
I was a policy holder for 8 years. Last June they more than doubled my premiums without notifying me or asking for my approval. Since they do not send any monthly statement, I did not notice until several months later, but they refused to reimburse the difference. They could not even give me a good explanation for why my premiums went up so much since my pets are healthy and I had never filed a claim. If you get insurance from them, make sure to keep a sharp eye on your premiums and know they can suddenly spike without any approval from the policy holder.
Insurer: Healthy Paws
By: Michael Jacobs Goard
Thank you for having great pet…
Thank you for having great pet insurance. My Billy is covered well. Payment was sent in a timely manner.
Insurer: Spot
By: Marlaine Sauvage
Waste of money
Waste of money, the claims process is easy but takes forever to process and get a response and even longer to get a refund. But, quick to take your payment.
Insurer: Pets Best
By: sophia rivera
Payments were made on claims promptly
Payments were made on claims promptly
Insurer: Fetch
By: Maria
Trupanion completed my claim quickly…
Trupanion completed my claim quickly and efficiently and I received payment promptly.
Insurer: Trupanion
By: Pam
Great experience, instant reimbursement
I appreciate MetLife Pet Insurance and how quickly they approve my claims. Also their instant payment method for reimbursement is amazing!
Insurer: MetLife
By: Jason Gill