Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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The Payment was fast!
The Payment was fast to my account and explanation of benefits paid were clearly written.
Insurer: Spot
By: Larry G.
The claim was easy to submit and the…
The claim was easy to submit and the company kept me updated on the status of the claim until it was complete. The whole process was quick and they wired my payment without any issues.
Insurer: MetLife
By: customer
Very easy to file claims and payment…
Very easy to file claims and payment received within 2 days!
Insurer: MetLife
By: customer
Did not receive payment for ER visit
Did not receive payment for ER visit. Still waiting
Insurer: MetLife
By: Customer
Fast reply when submitting my request…
Fast reply when submitting my request for payment
Insurer: Pumpkin
By: Trisha
Very pleased with how quickly they've processed my claims....
They have recently shown much improvement in processing claims very quickly--very much appreciated--and the reimbursed money is put into my designated checking account within a couple of days.
Insurer: Pets Best
By: JGV
Very easy overall
Very easy overall - submission didn’t work on my PC web browser but it worked through phone browser
Insurer: MetLife
By: Graydon Neff
Figo is easy and the PetCloud makes…
Figo is easy and the PetCloud makes everything a snap.
Insurer: Figo
By: Karen Martinez
I am just updating my email address and…
I am just updating my email address and credit card payment on my existing policy and after trying to do so online, you website would not accept my 8 min characters with both numbers and small & capital letters
Insurer: MetLife
By: Faye Brophy