Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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Claims processing
The worst of all I've worked with over the years. Claims submitted accurately and completely take weeks for any attention and then never communicating if any additional proof needed. Don't believe their 5-10 day processing nonsense. Like clockwork your premium payments are addressed though. They should put that kind of focus on reimbursing their clients
Insurer: MetLife
By: Reese
Tibia Fracture in my Senior Cat
I Had to take my 16year boy to a Board Certified Surgeon to have a fracture repair which is very costly. approximately $7000. It was hard to come up with the funds up front but I managed and got remburssed very quickly!!! I was expexting to have to wait about a month for the funds back but they where much faster and it only took a week!!! This was a HUGE realife as I had to borrow the funds from friends and was able to pay them all back ASAP:) Without pet insurence this would not have been possible at all!!! THANKYOU
Insurer: Pets Plus Us
By: Jaimie
Super easy and quick!
It was very quick and seamless to get my quote for Beans. The app was very transparent in what would and wouldn’t be covered and after our visit the reimbursement was in our account within 48 hours! Highly recommend.
Excellent Provider
I submitted a pre authorization for my dogs surgery . It was approved. I submitted the invoice immediately after paying . I had my reimbursement into my account in a week ! I was so happy . No hassle .
Great Coverage
I love MetLife's Pet Insurance! They are always super helpful when I have questions or concerns about my policy. The app is pretty easy to navigate, and sumbitting claims on the app is pretty easy too!
Insurer: MetLife
By: Ashley
Think Twice before using Pets Plus Us
I discovered a charge come out of my bank account, then discovered the same charge had been withdrawn from my account for 3 years! How I missed this I have no idea, bad on me for not noticing sooner, however it was was CONFIRMED that my cancelation was documented that I did indeed canceled in their records- however they decided to continue pulling funds month after month, year after year. 2021,2022,2023, 2024 I will say that the lady I spoke with was lovely, concerned about my situation and did her best to help me at her level. This situation was requested to be expedited by me, and to date not one dollar has been returned in spite of an expedited concern and error on their part. I will reach out to Consumer protection as a next step.
Insurer: Pets Plus Us
By: victoria
Good Results
Once we had several copies of vet visits uploaded, our reimbursement was paid in less that 5 business days. Thanks to all who helped along the way.
Insurer: Pets Best
By: Becky
Love MetLife pet insurance
First time for pet insurance and I wasn't sure what to expect. I was very pleased that the process of obtaining insurance and filing a claim was so easy and expedient! I am a very happy customer!
Latest 1 comments
Met Life Pt Insurance was recommended to me by the first vet I took my puppy, just gotten her out of the shelter. TWO + YEARS AGO.. I am the luckiest pet owner who decided to get Met Life Pt Insurance for my Luna. Keep recommending it to all my friends.
Very Pleased
I am very please and thankful that I have the insurance coverage for my animals because I got reimbursed money and it only took a few days for it to be wired to my bank.
Pets Plus US for the win!
My beautiful chocolate lab had TPLO surgery when she was 1.5 and now the other leg at 4.5. Both times she has needed this surgery, both the Vet (same animal hospital) and the insurance company were amazing. The estimate was submitted, approved in 48hrs and the claim paid to me within 7 business days of her surgery. Zero hassles or issues. Submitting a claim on your own is simple, fast and easy. I will never own another animal without pet insurance from Pets Plus Us! Highly recommend!!!