Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Spot Came Through
Using the Spot app made it easy to enter my request for reimbursement. I was very pleased with the speedy review and quickly received a check.
Insurer: Spot
By: Sherry Young
Simply THE best
We have recently experienced a very stressful period with our dog. Over the more than 2 months it has taken to help him successfully recover, ASPCA Pet Health Insurance has nothing short of a blessing! Previously, we did not insure pets, but now being retired and on a limited/fixed income, decided to when we added Rufus to our little family. During this difficult time, ASPCA was amazing. The claim filing process is simple, the response time is outstanding, and the coverage is superb AND affordable! We live in true "dog lover country" here and I recommend ASPCA whenever I can!! In a time of automated/AI driven unresponsive service providers, it has been a joy to quickly and EASILY reach a real person when necessary and get clear, concise assistance. THANK YOU for providing THE best customer service!
Insurer: ASPCA
By: Charmene Wellerritter
Easy to send in vet bills
Easy to send in vet bills. Fast payment.
Insurer: Spot
By: Gayla Fontaine
I liked that i go to do it all online
I liked that i go to do it all online
Insurer: Sonnet
By: Trevor Bear
Easy to compare and enroll
Easy to compare plans, customize plans, and select coverage. My only issue is the online chat wasn't available.
Insurer: MetLife
By: C.H.
My Kitty is Covered!
I've had insurance with Pumpkin for my orange boy kitty, Link, since 2022. He's now 5.5 years old and has dealt with stomatitis, gingivitis, and the likes since he was a few months old. It's resulted in him needing a few dental cleanings and 16 teeth pulled so far. My mind is at ease knowing that my coverage with Pumpkin supports Link's care without much question at all. I am always reimbursed for his visits and treatments, and his bigger invoices are paid for so quickly. I'm beyond grateful for the staff always being kind, respectful, and understanding. It means the world to know there's a company who looks out for the fur babies and their owners.
Insurer: Pumpkin
By: Kira
DO NOT use MetLife pet insurance
DO NOT use MetLife pet insurance. This is not a billing dispute — this is a company that took our money, confirmed their own mistake, and then made it structurally impossible to fix. Here is exactly what happened: 1. We paid premiums for an extended period — over $1,500 total. 2. When we filed claims, MetLife said they were approved and paid. We received nothing. When we called to ask why, a MetLife customer service agent confirmed that a one-digit zip code error IN THEIR SYSTEM had been sending every reimbursement check to the wrong address the entire time. 3. We tried to correct the address ourselves through their app — the app would not allow it. 4. We escalated to a manager. The manager told us the only way to fix the zip code was to cancel our policy and re-enroll. But re-enrolling after a cancellation would raise our rates — AND void all previously approved claims. In other words: their fix would erase the very reimbursements we were owed. 5. We attempted to cancel anyway.
Insurer: MetLife
By: T Parker