Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
Other Categories
Everything from the vet participation…
Everything from the vet participation to the easy quick payment
Insurer: MetLife
By: Dave Harrington
Great service
Very efficient and done in a timely manner.
Insurer: Pumpkin
By: Lstrauss
They process my claims very quickly and…
They process my claims very quickly and also pay claims quickly as well. Very satisfied with MetLife.
Insurer: MetLife
By: Laura Compito
Quick
Quick, no questions asked/no hassle reimbursements. For sure helps with an already stressful situation. I’ll recommend them to anyone
Insurer: Spot
By: Jon King
Simple reimbursement process and…nailed it!
Simple reimbursement process and recently very quick with approval process when our pet went into ER. Best decision we made. Even ER was happy we had Trupanion. Under stressful situation, nice to know they have our backs and make things easier.
Insurer: Trupanion
By: ROD
Spot was there when it mattered most.
In one of the most difficult times in my life as a dog mom, Spot seemlessly managed the bills I submitted. I didn't need to jump through hoops as I have with other insurance companies. Instead, I was able to simply submit my bills and the payment came quickly and without issues. It made an extremely difficult time, less stressful knowing Spot was there to help.
Insurer: Spot
By: sandra McCulloch
You have been fair and upfront with…
You have been fair and upfront with payments. Thank you, I feel that I have chosen the right pet insurance
Insurer: Spot
By: customer
I find there's not much change from…
I find there's not much change from last year. I believe Melissa had mentioned at the end of last year that there was a technology migration for overall better service. Too me it looks as if the migration is still migrating! The website takes for ever to load and when it does functionality drags. No, it's not my computer. I have high speed internet and a new quality system. That being said the other issue I found is that claims seem to have moved a bit quicker but where is my cash? PetsBest gets their premiums on time regularly but lag in getting mine. Last issue, amount paid per claim, now unless I missed it the amounts paid out haven't changed since I joined. A wellness exam is quite expensive these days and their payout is a small fraction. Hopefully PetsBest will upgrade their tech issues and their payout amounts this year and going forward.
Insurer: Pets Best
By: CARY & AMY STEIN
Online & in the app
We did everything online…the website was very easy to navigate and no hidden fees…the app is just as easy to navigate to download and print pink slips…highly recommend sonnet
Insurer: Sonnet
By: Lynda
when looking over recent payment email…
when looking over recent payment email i noticed you used the wrong totals in charges incurred. i called and agent said check will be issued for incorrect totals and another check for corrected totals. i understand people make mistakes BUT if i didn't examine email would never have picked up on this. also, you use the discounted total instead of original charge. that is a courtesy to me as a long time Vet customer. I feel you should not use that!
Insurer: MetLife
By: Janice Levett