Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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It did take a while to get my first…
It did take a while to get my first claim completed, but once completed funds were in my account the next day.
Insurer: Embrace
By: Mary Mould
The app is simple and easy to use
The app is simple and easy to use, quick to load invoices, etc. I appreciate how fast they answer to my claims.
Insurer: MetLife
By: HELENA SANCHEZ
Fast and easy way to submit documents…
Fast and easy way to submit documents and receive payment.
Insurer: MetLife
By: customer
Please DO NOT use any services from Sonnet Insurance
Please DO NOT use any services from Sonnet Insurance; they will never give you a refund. They will only send an email claiming a refund has been issued, but you will not actually receive one. (No transaction ID, no details.) It's unimaginable why a company like this can operate in Canada.
Insurer: Sonnet
By: Alan Lee
Won’t cover a legitimate claim
I’m extremely disappointed with MetLife Pet Insurance. One of my cats swallowed a Nerf pellet, which required surgical removal. This is an obviously a foreign object ingestion case — something that is clearly listed as covered. MetLife denied the claim, insisting it was a “pre-existing condition,” which makes absolutely no sense. They tried to point to her recent vaccines as a reason for pre existing, even though a literal Nerf foam bullet was surgically removed from her stomach. There is nothing “pre-existing” about an accidental foreign object ingestion. They later claimed they needed the exact date and time when the ingestion happened. I explained that it occurred sometime between her vaccines and the emergency surgery — a window of two days — and that she lives indoors. The veterinarian even wrote a letter stating that it’s impossible to know the exact time or place of an accidental ingestion, and that the foreign object removal should be sufficient proof. MetLife still denied the appeal, again calling it pre-existing. At this point it’s clear they simply do not want to pay out on a legitimate, medically verified claim. This has been a frustrating, time-consuming, and honestly shocking experience. I would strongly caution pet owners to think twice before trusting MetLife with their pets’ health needs
Insurer: MetLife
By: Rodrigo
I just had a hard time with entering…
I just had a hard time with entering the bills.
Insurer: Spot
By: Carren Sturgis
Horrible
Horrible. They didn’t inform me I was gonna be charged $148 to start my labdoodle insurance until I checked my bank account. It was a HASSLE to cancel it. Never 👎🏽
Insurer: Nationwide
By: Courtney H.
They take your payment and after two…
They take your payment and after two months, I have nothing to show from this company but letters. I pay my payments and except to be reimbursed
Insurer: Pets Best
By: Linda Flynn
Satisfied
Always receive my claims quickly with good explanation of payment
Insurer: MetLife
By: Jcm
Easy and friendly to use
Easy and friendly to use. No extra gadgets or fussing with app to complete claim.
Insurer: MetLife
By: customer