Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Kitty’s revenge on doggie
Fast hassles free filing and reimbursement.
Insurer: MetLife
By: Mike
Very easy to submit my claim and very…
Very easy to submit my claim and very satisfied with my reimbursement. This program has provided me a benefit for the care of my pet, nova.
Insurer: Pumpkin
By: Linda
On time
On time, very easy to submit claims and get reimbursed. Love it that it gives me piece of mind.
Insurer: MetLife
By: customer
Great experience and fast claim payment.
Great experience and fast claim payment.
Insurer: MetLife
By: Lisa P
thanks for quick review an payments
thanks for quick review an payments
Insurer: Fetch
By: David Currie
Dissatisfied with account access on web and mobile.
Our dog has been Pets Best insurance member for over a month now. The mobile app does not allow me to log in to our account. It never has worked. I have deleted the app and reinstalled. Still no access. The website doesn't allow me to logon. It never has. We are getting annoyed and have discussed changing insurance. I have been calling almost weekly to get access but have not been satisfied with results.
Insurer: Pets Best
By: Jim Lester
No hassle
No hassle, fast reimburstment. Customer service is friendly and helpful. Helped save my fur baby's life.
Insurer: Pumpkin
By: Ruth
I still have no idea if I have…
I still have no idea if I have insurance. It’s been over a week and I haven’t heard anything nor have a number to call to confirm, yet I’ve been charged 200 dollars already and no way of connecting to understand more.
Insurer: Nationwide
By: customer
It was easy to sign up but I was…
It was easy to sign up but I was supposed to hear by mail and I have yet to receive anything. My dog has to go to the vet next week so I hope I'm covered.
Insurer: Nationwide
By: customer