Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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Very easy to deal with FIGO
Very easy to deal with FIGO. The app is user friendly and the reimbursement is true to the contract. I've been with them for over a year, and I still love them!
Insurer: Figo
By: jaime s
Easy claims
Easy claims, fast processing, and true peace of mind. ASPCA pet insurance saved our dog’s life and has been worth every penny since they were puppies.
Insurer: ASPCA
By: Stella Lopez
Cancellation experience
They cancelled my policy due to “underwriting reasons” and I did not plan to renew and just ask for letter of experience since I am gonna apply to the other car insurance company. I paid the amount they told me and they said i need to wait for 24-48 hours for the transaction process and when I called again they said they are gonna email my insurance experience letter but still didn’t get anything. I called but I’ve been waiting for how many hours . Nobody is picking up the phone. This company sucks.
Insurer: Sonnet
By: Elizabith Deerio
Metlife Pet Insurance is incredible
Metlife Pet Insurance is incredible. They make filing claims so fast and easy, and the rate of return is incredible. Super happy with the choice I made for my pup!
Insurer: MetLife
By: customer
easy breezy online experiance
easy breezy online experiance
Insurer: MetLife
By: Dean
easy to set up
Was easy to set up insurance for my dog and cat
Insurer: MetLife
By: AMC
The agent I spoke with was patient and…
The agent I spoke with was patient and helpful in assisting me with purchasing the coverage I wanted. There was a glitch in putting in the expiration date of my credit card for payment using my Iphone but he was able to transfer the transaction to the computer with success in making the purchase.
Insurer: Nationwide
By: customer
Excellent App and Service!
Very easy to use app for filing/tracking claims and very fast response. Thank you!
Insurer: Embrace
By: Barry Ortner
The ease of using the portal to file a…
The ease of using the portal to file a claim and upload necessary documentation. The timeliness of the reimbursement was excellent unlike some companies where one has to wait 7-14 business days for reimbursement.
Insurer: MetLife
By: Carmen Mackey