Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Excellent service
I just had to use our insurance for the first time. Simple claims process and the payment was made within a month. At this stage I can say I am happy I chose Pets Best for Rosie. I would recommend anyone looking for insurance for their pet to check out Pets Best . I really was skeptical about pet insurance but this really save us a lot of money. Our Pug suddenly came down with a stomach issue that required an overnight at the ER vet and the coverage really helped. My experience is only one incident with one dog and I never had insurance for a pet before to compare to but definitely satisified.
Great insurance and quick process
We have been taking our goldendoodle to first the Sploot Logan Square location and recently to their Clybourn location ever since we adopted him about a year ago. I looked around for pet insurance and my job offered it through MetLife and decided to take a chance. I have not had any issues with submitting claims and so far, it has been easy, and the process is really quick. I would highly recommend and will be using them again.
Easy and Fast
First time using insurance with my new puppies. It was easy to submit the claim and they responded fast and send back the money. The only thing was the pre pay fecal testing., because it wasn’t done yet, even that I already pay for it, they couldn’t reimburse me that until it’s done . I have to ask for a new invoice and submit the claim again. I had to call because I didn’t understand and the lady who answer was nice and clear
On top of it
Recently Marley had urinary symptoms necessitating emergency care and ultimately leading to discovery of a bladder stone and to surgery. At the same time Sidney was getting her initial vaccinations. Pets Best was quick to respond to all claims and to reimburse. Planned and emergency services are expensive and having insurance to offset those costs was wonderful. I am so glad to have insurance through such a responsive and caring team.
Easy claim process
So easy to file...I just uploaded my vet bill and sent it to Pets Best. They notified me by email right away that a claim had been received. Processing was done in a few days and I am completely satisfied with their determination. Very pleased with Pets Best!
Great
So far, this has been really beneficial for my dog! The app is easy to use & its easy to submit a claim. The only downsides are, 1. They didn't tell me that I had to submit a years worth of vet info into the portal or online when we initially get the policy. I had submitted for a claim when we purchased Simparica Trio & it was stating it needed more information, but wasn't listing what was needed. I highly suggest for them to make an update on that process. 2. It takes a long time for them to process claims. I submitted my most recent claim on 11/2/24 and we just received the approval yesterday 12-3-24 & it will take an addtl 2-3 business days for the payment to post to our bank account. But I have not been denied for any claims. We purchased this over the phone & customer service was amazing. I've even had to call in a couple times and the customer srevice both other times were amazing as well, US based customer service too! My husband is a first responder and they give discounts which is also a plus. Overall, I would purchase this again for my dog, but they definitely have a little tweaking to do.
Latest 1 comments
I am so glad the Nevada Humane Society told us about MetLife Pet Insurance when we adopted our cat. This is excellent. Within the very first month I had to get my cat surgery for his teeth, and they reimbursed quite a lot. I was hardly expecting anything. This was my first month after all. But the claims filing was quick, and they reimbursed me very quickly. The options for receiving the reimbursement were quick and through. I filed my claim on Nov 27. I was notified about the reimbursement by Dec 9. I am so glad I got this insurance. My benefits were clearly explained, and I am very satisfied. Thanks to this, I will be able to take good care of my cat.
Trusted Insurer
I want to recommend Healthy Paws to any pet owner interested in Pet Insurance. We have had Healthy Paws coverage on two of our dogs over the last 10 years. Our first was our Greyhound (Thunder) who was diagnosed with Osteosarcoma at the age of 9. We fought the cancer through our state university veterinary school and our Healthy Paws coverage helped us extend Thunders life for almost a year. A few years later we adopted our Dash from a local dog shelter and have had him from a pup for the last seven years. Last August he was diagnosed with Lymphoma and has been undergoing a regimen of Chemo for the last 8 weeks. Without our Healthy Paws coverage, we would not be able to afford this treatment. I would have preferred to not have to take advantage of this coverage, but it is an absolute blessing when the unexpected illness strikes your best friend. The Healthy paws rates are reasonable, and their coverage is fast and fair.
Claims
This was the easiest thing I’ve ever have done quick and prompt with any questions. Claim was pd within a week. Thank you
Pets Best- highly recommended
Pets Best has been very easy to work with. They review claims quickly and send payment quickly as well. Their customer service has been easy to work with as well.
Insurer: Pets Best
By: Whitney
Healthy Paws is the only pet insurance I trust to protect my dogs!
I cannot exclaim my praise for Healthy Paws loud enough! I have been a Healthy Paws customer for years and have had zero problems. I use their direct deposit option for reimbursement and have always received the money faster than they promise. My healthy Paws policy has really paid for itself since my dog got diagnosed with cancer. They have paid every claim keeping him as healthy as possible for as long as possible and the only questions they ask is how Tyson is doing. I have had the option to get different pet health insurance through my employer but Healthy Paws has always covered any need my pets have and I would not trust any other company to protect us the way Healthy Paws has.
Insurer: Healthy Paws
By: Jason