Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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At a critical time
At a critical time, you stepped up to the plate and I didn’t have to worry about trying to figure out how and when I could pay this bill. It’s worth the money having you make Zoey’s hospital stay manageable. 👍👍👍
Insurer: Trupanion
By: carol
Submit Payment Unreliable
I filled out this form 2 times. The first time it stayed on the "submitting payment screen" that overlays the form. There was no way for me to confirm it was successful. Some one emailed me about my incompleted application, but I didn't get a response right away to help me confirm. Also it's unclear if the review you are asking for is going to go on a public forum. In some ways it seems like it is, but I wasn't aware of that. I'm submitting this feedback so you can improve the issue where it hangs on the submission screen. If this is a public post, I still would recommend getting the insurance. Since I haven't used it yet I have no comment on it. But I'm grateful to have it.
Insurer: MetLife
By: Ashley
Took forever to bind a policy
Took forever to bind a policy
Insurer: Nationwide
By: customer
I had to put my information 5 times…
I had to put my information 5 times before it actually worked
Insurer: MetLife
By: Roberto Soto
Couldn't be easier!
Easy to compare plans, add pets, and enroll via payroll deductions.
Insurer: MetLife
By: Wendy Sunderland
East, Fast And Peace Of Mind
The ease of submitting claims and getting reimbursed is amazing! Everything is clearly explained and easily understood. It helps bring peace of mind when caring for pets.
Insurer: MetLife
By: TimC
Fast and Easy Process
Super easy to submit claims, easy to understand explanation of benefits, great flexibility to choose level of benefits, and above all, VERY FAST PROCESSING!!
Insurer: Healthy Paws
By: Sharon Shomette
Fast payment..Easy to understand EOB
Fast payment..Easy to understand EOB
Insurer: Pets Best
By: Kathy Smith
Easy to enroll
Easy to enroll. Very straightforward!
Insurer: MetLife
By: Customer
Avoid this insurance
I would not recommend this insurance company based on my experience. Claim processing has been extremely slow, and even routine billing seems disorganized — they’ve struggled to process monthly payments correctly. Their website is not user-friendly when it comes to submitting claim documentation, which only added to the frustration. In my case, they required additional documents to move forward with a claim but never contacted me to request them. I only discovered this after calling in myself and waiting on hold for over 30 minutes to speak with support. There are other insurance providers at a similar price point that offer far better customer service and overall experience. I suggest exploring those options before choosing this company.
Insurer: Pets Best
By: Chris Baker