Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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PetsBest is worth it!
"We had a different pet insurance more than 20 years ago and had nothing good to say about it. When we got our newest rescue dog, the vet had flyers about PetsBest in the office and we decided to give pet insurance another try. It has been worth it! PetsBest is easy to file claims with, responds quickly, has provided great coverage, and the customer service has been excellent. We would highly recommend PetsBest to anyone!"
Insurer: Pets Best
By: Sandra
Easy claim process
"I dragged for a year before I submitted my claims out of fear that the process would be long and stressful. I was 100% wrong. When I finally decided to submit my claims, all I had to do was click one button and submit my pet invoices. That was it and received payment in just a few days."
Insurer: Pets Best
By: Sandra
Happy Customer
"Submitting the claim was simple. The payment was made in a timely manner. The amount paid was exactly what it was supposed to be so no having to debate the payment. The EOB was very easy to understand. I am extremely pleased! "
This insurance is a joke
I filled a claim (over $300) Most of the insurance payment went to deductible and co-payment. I am receiving $15. We pay over $50 per month. I will be canceling.
Labor Intensive!
IU've had Lemonade for 2 years and I will be grateful to be rid of them soon. They encourage claims to be submitted via cell phone. They don't cover any "alternative methods" which I knew from the beginning. When I tried to submit a claim via cell, it was difficult. First, they wanted vet notes, that was fine. Then they wanted everything broken down into separate costs. Jess helped me so much and it took her a few days to tell me what I was due. I find the "fur baby" syndrome off-putting and they have other cute little titles. When I wanted to submit my 1st claim, they asked me for a photo of Tachi. I told them I didn't have time. I wondered why they wasted so much of my time. Healthy Paws and Embrace were wonderful. I didn't ever feel that submitting a claim was difficult. With Lemonade, I was asked for the blood tests, the vet notes and anything else they might want. I don't like working on my phone because it was so difficult to break down costs, as Lemonade asked for them. I was told that I could do everything that could rival Embrace and Healthy Pets. How wrong they were. I have never encountered such a complicated process to simply submit a claim. Maybe others are more agile on the cell phone. I do a lot of things on my phone but anything to do with money is from my laptop. Soon we'll be freed from their clutches and that will be a happy day.
Excellent service
Our Fur baby had sudden onset of glaucoma and we needed to remove his eye. The hospital and vet did not do direct billing, so we had to upload the documents etc on the Pet plus portal. It was easy and convenient. They reimbursed within 3-4 days of submission. Customer service was easily accessible and very helpful. . Pets plus made the ordeal bearable with their professionalism.
Insurer: Pets Plus Us
By: Raj
Very pleased with Pet's Best insurance. Exceeded expectations.
This year was the first time filing claims since we bought the policy in 2018. Filed 4 claims this year. Online filing was simple/quick. Claims processing also quick, like in a week or so. Prompt with email updates and detailed explanation of claims easily understood. Couldn't ask for more. Service has exceeded our expectations by far!
FIGO good online pet insurance
Insurance coverage oprions similar to human health ins. Claims pay 50% to 90% reimbursement depending on your premium. and get reimbursement check from FIGO fairly quickly when you pay your vet in full at time of service.
Insurer: Figo
By: J D
One two three
1. I asked my vet to email a copy of my bill 2. uploaded to the P.B site and forgot all about it. 3. When I went to check my bank account later in the week P.B had already made the deposit!