Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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So easy to submit a claim
So easy to submit a claim. It is paid via Zelle. No waiting for a check.
Insurer: MetLife
By: Suzanne kaplan
I uploaded my invoice from the…
I uploaded my invoice from the veterinarian and was promptly paid only a couple days later.
Insurer: MetLife
By: customer
I am just incredibly grateful to…
I am just incredibly grateful to whomever helped with my very first claim. I did not receive the check in the mail. I am very new to Embrace and just recently updated my direct deposit. I was initially told that the check had to be reissued which would have taken time. THANK YOU to whomever noticed my direct deposit set up and went that route instead. I received an email letting me know and was relieved
Insurer: Embrace
By: Meria Kolathu
I received mycheck and it was sent just…
I received mycheck and it was sent just in time for the holidays!
Insurer: Fetch
By: Anne
Pumpkin paid both my claims
Thanks pumpkin. They have paid 90% of my claims after my 500.00 deductible. No issues whatsover. They paid me back a little over 1100.00. I have the unlimited plan with 90% payout. My cat had watery diahrea that wouldnt go away for over 2 weeks and then a few months later some urinary issues, pain and not feeling well. Pumpkin paid 90% for xrays, ultrasound, bloodwork, antibiotics, pain shot, and 3 visits. I am very satisfied. I just hope my rates don't skyrocket. All i had to do was upload vet invoices and give a brief description of what was going on. First claim was approved in 3-4 days, 2nd claim took a week probably due to backlog over Thanksgiving. My boy is 9 and i pay about 80.00 a month
Insurer: Pumpkin
By: Adam
Applying was very easy and well…
Applying was very easy and well understanding.
Insurer: Nationwide
By: customer
Easy to use process loved that they…
Easy to use process loved that they will take from my paycheck for my pup to be covered thank you
Insurer: Nationwide
By: Dena D
It is my first pet insurance
It is my first pet insurance. I’ve found it easy, convenient and affordable. I’m a very happy customer!
Insurer: MetLife
By: Peter Larnish
Metlife pet insurance has been so worth…
Metlife pet insurance has been so worth it! They are super fast to process claims, and the app makes everything really easy. The live vet chat is also such a great feature.
Insurer: MetLife
By: customer