Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Rapid response
Met Pet processed our claim and we were reimbursed in 3 days,
Insurer: MetLife
By: Marcia Bailey
Easy to submit and get reimbursed
Easy to submit and get reimbursed
Insurer: MetLife
By: customer
MetLife makes it really easy to submit…
MetLife makes it really easy to submit claims for our dog!
Insurer: MetLife
By: customer
Easy claim submission
Easy claim submission. Quick acknowledge that claim was recd and being reviewed. Also, appreciate deposit directly into my bank account
Insurer: MetLife
By: Jan Rynders
Excellent platform to submit claims --…
Excellent platform to submit claims -- seamless so long as your vet gets you the forms
Insurer: MetLife
By: Sea Dog
I called to advise you that you double…
I called to advise you that you double paid me for a service. Rather than you reverse the mistake, I was advised that I would receive a letter and then I could write a check and send the funds back to you. I am inconvenienced for your mistake.
Insurer: MetLife
By: Holly George
Easy to enroll
MetLife Pet was so easy to enroll and compare plans. Easiest benefit enrollment I've ever experienced!
Insurer: MetLife
By: Staci Thursby
This insurance was so easy to sign up…
This insurance was so easy to sign up for
Insurer: MetLife
By: Mjbear
Cali's Claim
Met Life makes the claim process very easy. I mailed in my paperwork, and I received an email within ten days. Payment was in my bank account a week and a half later. Whenever I call customer service everyone is very professional and helpful.
Insurer: MetLife
By: customer
Claims Experience Review
I’ve filed multiple claims with Pets Best (I have a sickly pup). Overall, my experience with the claims process has been very positive. The online portal is easy to use — I appreciate how simple it is to upload invoices, select the injury category, and submit. The automatic confirmation email upon submission is very helpful. I also value the communication throughout the process. The follow-up email letting me know the claim is still under review (and that you will reach out if anything is needed) provides reassurance. The final notification confirming approval and payment timing is also clear and appreciated. Payments have consistently been deposited as communicated — typically about six days after the final approval email. From submission to resolution, the overall timeline has been around a month. While a faster turnaround would always be appreciated, the process has been smooth and reliable. Overall, I’ve been satisfied with the experience.