Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Pet's Best is the best
Easy to submit claims. I always appreciate the payments which appear in my bank account
Pets Best
Pets Best has been my insurance for 4+ years. They make it very easy to put a claim in. They keep you posted on the process which is done in a timely manner. I have not had any issues with them. My only complaint is that the premiums have increased each year 20-40%.
Thankful for MetLife!
I have two middle-aged dogs. One is on several medicines that are covered by MetLife. (Unlike many of my human meds) one of my dogs needed a knee surgery this year that was $4200. Right at Christmas time. I submitted the claim Monday and MetLife had 80% of the cost of the surgery in my bank account on Friday. ( better than human insurance) I’ve always found it very simple to fill out their submission forms and have been very happy with MetLife overall., I don’t think I’ll ever own a dog again without pet insurance and will most certainly go to Met life because of my recent experience .
Reccie's year
"Reccie is a miniature Dachshund. She had several visits to ER and her regular vet for blood in her urine & bladder infections during 2024. We bundled the claims and submitted all at once and payments were made promptly. She (and her parents) are happy! "
Prompt compensation and customer service
For my first claim I was impressed with how quickly and easily I was compensated. I expected there would be a big fight for my puppy who had to have his kidney removed. I expected them to say it was related to a broken leg suffered from a dog attack which happened right before I signed up for insurance. When you call customer service for any enquires someone pleasant actually answers the phone! The monthly rates are very reasonable and the claim portal is very easy to navigate. I plan on staying enrolled for the life of my dog as long as rates doing go through the roof like other pet insurance plans I've used.
Insurer: Pets Plus Us
By: Diane
Healthy Paws is amazing!
I got healthy paws insurance when I adopted my dog five years ago, he has had two major things happen over those years, including swallowing something that poisoned him and required hospitalization and a blood transfusion. They provide very fast reimbursement payment for everything that they cover (our policy they pretty much cover everything except for an office visit fee). Their app is so easy to use for uploading invoices and documentation. Their customer service is excellent, they follow up to ask how your dog is doing. Highly recommend.
Insurer: Healthy Paws
By: Karen
Pets Best is awesome!
I’m so glad to have Pets Best insurance for my dog. You never know what’s ahead for your pet, and Pets Best took great care of us when my dog had an unexpected illness and injuries. Fast reimbursement for my veterinary expenses. Thank you!
Insurer: Pets Best
By: Barbara
Reliable and easy
Healthy Paws came through at the start of a holiday week when my 4 year old corgi needed emergency surgery for a small bowel obstruction. They quickly approved and paid the claim for the original Emergency Vet and transfer to the University of Pennsylvania School of Veterinary Medicine for the surgery and 4 day stay in the ICU after he developed aspiration pneumonia. The overall bill was $12,286.97. Healthy Paws checked on my dog after the surgery and have been great. I would not hesitate to recommend them.
Insurer: Healthy Paws
By: Judith
Pet owner
Excellent service. Claim process quickly. I’m very satisfied with Pet insurance Met Life. I highly recommend to pet owners should buy pet insurance for your pets with MetLife.