Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Filing a claim was simple and payment quick!
I just received payment for a claim I filed for my dog's surgery. Filing the claim was simple and well explained. Fetch kept me updated every step of the way, and once all the required documentation was received, payment came quickly.
Insurer: Fetch
By: Kathleen
Ease of submitting claims and rapid…
Ease of submitting claims and rapid reimbursement
Insurer: Fetch
By: Holly
Easiest Thing Ever
Claim submission is easy, user friendly, and their submission review process is very quick! I have tried other pet insurance companies--none of them are as efficient, or give the most bang-for-your-buck!
Insurer: Spot
By: Kiersten Laswell
Focus on what was important
Easy to submit my claim and fast reimbursement! I was very thankful to have Spot insurance so I could focus on what was important.
Insurer: Spot
By: Cheryl Jones
Easy to submit claims and receive…
Easy to submit claims and receive reimbursements. Online platform is great!
Insurer: Spot
By: Stephanie
It is easy to file claims and they are…
It is easy to file claims and they are paid directly.
Insurer: MetLife
By: customer
I submitted a claim on Tuesday and by…
I submitted a claim on Tuesday and by Friday it was approved. I’m so grateful that spot insurance was able to help my cat in a time of need.
Insurer: Spot
By: Linda B
We have been using PetsBest insurance…
We have been using PetsBest insurance for our dog for over 5 years. The company’s app is super easy to submit a claim and response is usually given within a week or two. Also they have direct deposit for reimbursement to my bank account. The yearly premium has gone up every year and is considerable. But with the cost of an older dog with a chronic condition it truly is worth the money. Because you have peace of mind your pet can get the care they need without worrying if you can afford the treatment. Definitely recommend purchasing a policy before you need it because once your pet is diagnosed preexisting conditions usually won’t be covered.
Insurer: Pets Best
By: Bentley’s Mom
When it came time to file a claim I was…
When it came time to file a claim I was denied because I didn’t take my cat to a vet every 12 months. This insurance was initially set up for just in case purposes since we do not send our cats to the vets often, we are homeopathic pet parents. They gladly took my monthly payment but when filing a claim they found a technicality to not pay for the claim. It felt wrong since they never made me prove my cat was seeing a vet to start the policy in the first place.
Insurer: Prudent Pet
By: colleen.wardgmail.com