Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Was no warning for the $140 initial…
Was no warning for the $140 initial charge.
Insurer: Nationwide
By: customer
ASPCA Pet Insurance
We have had ASPCA Pet Insurance for over 4 years without any issues. This past year we have used the insurance covering our 2 dogs and claims were submitted and completed timely and we were completely satisfied. I would highly recommend ASPCA for pet insurance.
Insurer: ASPCA
By: Nancy
Excellent experience!
Trupanion made an incredibly stressful emergency vet visit so much easier to handle. They covered 90% of my total bill and processed the payment the very same day services were rendered. I was truly impressed by how quickly and smoothly my claim was handled. Their efficiency and support gave me one less thing to worry about while focusing on my sick cat. I couldn’t be more grateful for the peace of mind they provided.
Insurer: Trupanion
By: Elizabeth Taylor
Representative thoroughly explained my…
Representative thoroughly explained my policy. Reimbursement process was simple.
Insurer: ASPCA
By: Marvis Burdette
The website was very easy to navigate
The website was very easy to navigate. All the information is available to help me make an informed decision.
Insurer: MetLife
By: Terrell Grooms
Incompetent customer service
Unfortunately stupid people work in customer service. After 5 years of automatic withdrawal monthly payments, the idiots had some sort of problems with automatic payments. Lost all credit card information. You need to call every month and wait between 35-55 minutes just to make a payment. They say they update it each month but unfortunately they are too stupid to figure it out
Insurer: Pets Best
By: Theresa
Good service
Although I am still waiting on an appeal everyone has been helpful. The payments were made quickly.
Insurer: Healthy Paws
By: Jessica Nachtsheim
Unbelievable!!!!
Unbelievable!!!!! These people don't want my $$$. My card on file was cancelled bcz of identity theft. There is no way to change payment on their website. Sent 4 emails asking for a phone call to correct. Their website payment has been defunct for weeks. My PETS ARE NOT SAFE with such a fly by night organization!!
Insurer: Pets Best
By: Sally Harris