Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Urgent Care Visit
Why: suspected my dog had a UTI Where: urgent care San Diego When: late Saturday 2/8/25 Vet verified through testing my dog had a UTI and needed antibiotics, anti-inflammatory, and pain meds. Filed my claim (simply uploaded a photo of my itemized reciept with total amount paid) on Sunday and it was approved within the same week. Reimbursement went straight to my bank account. Process was quick and easy.
Insurer: Pets Best
By: Cassandra
Pets Best is awesome
They always make it so easy to make a claim! I just submit my vet receipt and they send me a breakdown of what is covered and what isn’t. My dog has allergies and is on injections and pills for it. I recently got her allergy tested and started immunotherapy drops and they covered a lot of the testing and the medication!
Rigby
Pets Best is truly the best. Tough time with our Boxer, but Pets Best made the payment process seamless. It has been amazing.
Pets Best Insurance So Helpful
Pets Best has helped me with medical issues when my dog has been in need of both ER visits and regular non emergency visits many times. The claim process has been smooth on most submissions with reimbursements done within 30 days or less. If I have questions and call customer service they are always helpful and understanding. On occasions I have reached out to their vet staff for medical advice and the generous care they give to me is outstanding. The premium costs might seem to pricey but the financial help that comes with those are so well worth it. I can honestly say- without having Pets Best insurance I would have had to refinance my mortgage to pay for my best friend companions medical needs. Thank you Pets Best- you and my dogs veterinarians help me to make her life healthy and safe.
Pet Insurance is a must for Shar Pei's!
We have 3 dogs insured with Pets Best and we truly couldn't do it without them! Having 3 dogs means anything can happen at anytime and knowing that we have Pets Best behind us, brings us so much peace of mind! We have a 4.5 year old Shar Pei who has struggled with ear infections since he was young, but overall hasn't (thankfully) had many other health problems. While we have always been on the watch for what we thought was the most common Shar Pei Fever symptoms, we thought by 4.5 years old, we may have gotten extra lucky to never experience a fever with him. Unfortunately, out of nowhere, we were proved wrong. After an overnight stay in the vet emergency ICU, a very large bill was waiting for us. Pets Best makes submitting claims SO easy. I simply took screenshots of the bill in my email and prescription information from the pharmacy, and filled out the few questions they ask. Within a few days, I had follow up notifications asking for a bit more information and I was able to easily upload the proper documentation, as well as our follow up vet visit bill. In less than 2 weeks, our claim was filed, updated, reviewed, and closed and we had the money back in our bank account. I received email alerts, as well as notifications from the app on my phone, which made the turnaround time even faster. We are forever grateful to have pet insurance, but also for Pets Best specifically because they make the process so quick and easy! I recommend Pets Best insurance to every single person I possibly can!
Insurer: Pets Best
By: Jillian
Easy Claims
Since having Pets Best Insurance, every time I have filed a claim it has been very simple and easy. I would upload all my receipts along with my pet most recent examination and health records, and Pets Best personnel would let me know what and what I can't claim and explain why, so far everything is going great. My refund would go directly into my account and constant email notifications keep me informed, I would definitely recommend using Pets Best Insurance.
Excellent pet insurance
I researched pet insurance for weeks. Pets Best is what I carefully chose and i couldn't be happier. The claims process is very easy, I've never had any confusion on any claims, customer service is super easy to get in contact work, the customer service is consistent, the explanation of benefits is clear and easy to understand, my benefits and insurance plan is in the portal and very easy to find, overall i don't have a single complaint. It's been a great experience and I'm so glad i chose this insurance for my dog.
Excellent
Submitting claim was very simple. Email notification of check being processed and in the mail. Very quick service.
Insurer: Pets Best
By: D
Super Service
"When I first signed up with Pets Best in 2000, they had some issues with claims processing time due to their rapid growth. That being said, claims processing time is now extremely fast and every aspect of their customer service is simply superb. I couldn't be happier with the service given to my two dogs. "
Simple and easy process
I filed a claim with multiple invoices when my 3 year old doodle ingested a foreign object. Her treatment required multiple x-rays to see if all the pieces were passing. Finally an endoscopy was needed to remove everything. The Pets Best application is very simple to use. I just uploaded the invoices and received a confirmation email right away. My claim was processed satisfactorily in less than two weeks. The process could not have been easier.