Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

13,916 total


Verified December 07, 2025

Keeping to their word of services and…

Keeping to their word of services and turn around time for processing and mailing reimbursements. We are so glad we got his insurance. They have literally saved us thousands on our 2 toy poodles vet visits in just one year. So thankful. And customer service is always willing to help with any problems in the submission department with documents they need to process the claims.

Insurer: MetLife

By: A. Jackson

Verified December 07, 2025

Always an easy process to get invoices…

Always an easy process to get invoices processed and fast efficient re-imbursement.

Insurer: MetLife

By: Donna Johnson

Verified December 07, 2025

Chad Wayne was very helpful.....

Three phone calls and two emails got the policy done. I am 85 and our landline phone is not the greatest......but.....Chad stuck it out and was a good listener and patient with me. I am happy with the monthly payment and policy provisions.

Insurer: Nationwide

By: Peter Haggard

Verified December 06, 2025

Love the quick payment

Love the quick payment

Insurer: MetLife

By: customer

Verified December 06, 2025

Quick and easy claims experience

Filing a claim was quick and easy and you mailed a payment very promptly. No hassle

Insurer: Embrace

By: Robert L

Verified December 06, 2025

Customer service quick and…

Customer service quick and knowledgeable Great prices Quick pay

Insurer: MetLife

By: Chin

Verified December 06, 2025

All around great pet insurance

Quick payments, great customer service!

Insurer: MetLife

By: Laurie S

Verified December 06, 2025

Easy quick enrollment

Easy quick enrollment

Insurer: MetLife

By: Tonya Ealey

Verified December 06, 2025

So far been pleased with the results of…

So far been pleased with the results of the insurance refunds. Wish the refunds came a little quicker than 2 weeks but still easy process to submit claims

Insurer: Fetch

By: Patricia

Verified December 06, 2025

I went to get pet insurance costed me…

I went to get pet insurance costed me 57 dollars and some change didn’t give me the option to say I am the owner and let alone it was cheaper with the same info I put in the first time around when I went back to the site

Insurer: Nationwide

By: Bree Barnhart

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