Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Such a relief!
Vet bills stack up fast. Last year I lost my other cat, and the last thing I wanted to worry about during that time was the bills. This year my other cat got sick, and knowing I was covered just took so much of that extra stress off so I could focus on the important stuff. Submitting my claim in the app was super quick and easy, it was approved faster than I expected, and the explanation of benefits left me with no questions. This was my best Grownup Decision yet! By the way, go for the higher premium. $60 a month for a $250 deductible is absolutely the move. I hit my deductible as soon as the doctor ordered labs. 100% worth it.
So easy
Everything so easy from beginning to end. Great explanation of what I was getting reimbursed for. So easy to submit claim. Very pleased.
Great insurance - consistent and quick!
I have had healthy paws insurance for my dog for 6 years now and have been very happy with it. It has been easy to submit claims, and just in the past year or so, they've updated their interface on the app so that it's even easier and faster. While I used to get claims completed in a couple days, recently it's been completed even within the same day. I like that there are options to different plans (I do wish there were more) and would be great if they covered specialist appointments, but overall, I have been pleased with it and would recommend it to any pet owner.
Insurer: Healthy Paws
By: Jennifer
TPLO Surgery/Rehab
Sadly, my dog tore her CCL/MCL and had to have surgery. My initial claim took a little bit of time, but I was kept informed via email of status. Subsequent claims for rechecks (2), and rehab care have all been paid quickly. From 2 weeks to a matter of days. I have been very happy with this process with Pets Best from beginning to end and am glad that I have insurance for my dogs as these big things are not cheap!
Insurer: Pets Best
By: Lori
PetsPlusUs is the best.
My dog is 10. So many issues over the years. This year our issues included gastritis. Lymphoma and now herniated disc. No surprises, no questions, no hassles. Just excellent customer service and quick payment.
Insurer: Pets Plus Us
By: Virginia
Claim process easier than expected
This was the first time we submitted any claims for our dog and I was nervous about how much work it would require, how fast it would be reviewed, how much back and forth would occur and timeliness of payment. The portal made it really easy, I just scanned all documents, uploaded and within days had a response about what was included and what wasn't. There were no surprises, and the payment was issued.
Insurer: Pets Plus Us
By: Ann
Best Pet Insurance
Excellent service, claim filing is fast and easy on the app and I can always get answers to questions quickly. Payments are always accompanied with a breakdown that is easy to understand. Thanks PetsBest!
Pets Best is amazing!
I recently lost my dog Olive unexpectedly during a procedure. It was heartbreaking. I was so distraught I could not bear to even call them to have Olive removed from my policy, and I kept procrastinating to avoid the pain, knowing there would be a premium due. However, Pets Best paid the final claim and sent me an email that they were so sorry to hear about Olive and removed her from the plan and updated the premium. They have been wonderful and empathetic. I highly recommend Pets Best.
Insurer: Pets Best
By: Jill
First time using pet insurance
Recently we got a new pup- Pets Best was recommended to us from a friend. We found the coverage that was perfect for us (to include coverage for some well visit needs as well), downloaded the ap, and found the entire process easy, transparent, and overall great! Reimbursement was quick, and seamless. Account linked for both monthly auto payments, but also auto reimbursement. Would absolutely recommend Pets Best.
Hralthy Paws claims
Quick to repond & make claim payments. Major surgery on a Wednesday, payment made to my account on Monday.Only had one issue in 7 years & decision was teversed on appeal.