Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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It's been over two weeks and no word on…
It's been over two weeks and no word on the approval. I don't even want this insurance anymore and I have no way of canceling. Just a stupid process overall.
Insurer: Nationwide
By: Devon
Had coverage with a previous cat and…
Had coverage with a previous cat and was always treated well and payment was never an issue
Insurer: MetLife
By: Brenda Rodocker
Fast and Efficient Service
Pet Best quickly responds to my submission of a claim and after review sends a check within a weeks time or explains those that are not covered. Excellent service.
Insurer: Pets Best
By: Laraine
Great service and professionalism
Great service and professionalism. I submitted my cat Orbit's bill from the emergency vet office and they processed it quickly. I did not expect this to happen to my cat and the expense was a surprise but having this insurance has been such a blessing.
Insurer: Spot
By: Michael Robertson
Great pet Insurance
We’ve had pumpkin insurance since 2022 We have only used it once since joining until this month as our Yorkie is having a few health issues Pumpkin has been there every step of the way If you don’t think pet insurance is worth the monthly costs believe me when you need it you will be so happy that you have it We submitted the bills and pumpkin explained the payouts after the deductible and we received our checks immediately The staff at pumpkin are so nice Very helpful and are happy to answer any questions we had We are so pleased with our pumpkin plans and highly recommend this company
Insurer: Pumpkin
By: Carol
Smooth and easy
Smooth and easy
Insurer: MetLife
By: Melissa Melissa Foose
Ease of signing up for coverage of my…
Ease of signing up for coverage of my cat.
Insurer: MetLife
By: Lori
MetLife makes it so easy to keep my…
MetLife makes it so easy to keep my pets healthy. Easy sign up and easy reimbursement.
Insurer: MetLife
By: Kimberly Davis
Easy to apply
Easy to apply. Quick response.
Insurer: Nationwide
By: Renee R
I have had this insurance for 6 years
I have had this insurance for 6 years, had only submitted a few small claims in 2024. Fast turn around for payment. This year my dog was hit by a car, was hospitalized and required surgery. Submitted claims and was asked for medical records from 2020 to 2022. Once they received them they promptly paid out on $21,000.00 worth of claims. Was impressed, and thankful, for the speed of payment on these claims as I live on a fixed income. Would highly recommend Healthy Paws to anyone considering pet insurance
Insurer: Healthy Paws
By: Patricia Coyne