Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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I submitted my puppies claim and the…
I submitted my puppies claim and the turn around to get reimbursed was so quick!!
Insurer: Spot
By: Heidi
So easy to submit claims
Very easy to submit claims! I was expecting a lot of back and forth, or having to push for updates, get info from my vet, etc. but it was actually so easy to do right from my phone. The claims were processed and accepted in less than a month. Very happy with the service, and now I can focus my attention all on my cat’s health.
Insurer: Spot
By: Kat
If only people health insurance worked…
If only people health insurance worked this fast! Submitting a claim was fast and easy. Very impressive! My claim was processed and I was reimbursed within days of the incident.
Insurer: Embrace
By: Tara Hinderliter
Very quick approval and reimbursement
Very quick approval and reimbursement
Insurer: MetLife
By: customer
call dropped, long hold, call dropped. 3 calls for nothing
call dropped, call 2 transfered to 1st agent and was 15 minutes on hold. called back a 3rd time and call droped 10 minutes into the call asking me for a survey on how agent did. bad phone experience.... just did it online.
Insurer: MetLife
By: Todd Getzlaff
Non-transparent practices, refused to cancel insurance
I spoke with Fetch at the time of signup and explained I wanted to open a policy for my brother's dog. When they asked his name, I told them, noting that I would be the one overseeing the policy, however, with the email set to my own, and that it would be my card that should be charged. Later, my brother and family went a different route for pet insurance, and I let Fetch know we needed to cancel the insurance. My brother has been overseas a majority of the year (and is overseas now). They refused to cancel the pet insurance, saying they have to speak to my brother (whom they interestingly did not say they needed to speak to at signup before they put it in his name instead of mine). I reminded them I am the one who opened the plan, with my own email, and that they have been charging my card - but they still refused to cancel. They also said we need to talk about "any pending claims" (there are none), about the possibility of reducing payment instead of cancelling, etc. - after I repeatedly told them no, and that we simply need to cancel this pet insurance. This has been a runaround. I finally had to have my bank issue a stop payment. P.S. UPDATE AFTER THE COMPANY'S REPLY - This company had no legal authority to put a policy in someone's name who did not authorize it - which my brother certainly did not. He never communicated to them in any way. And even if I would have wanted to open a policy in his name, as his sister I would have had no legal authority to do so either. They did finally cancel the policy (without my brother calling them) when I confronted them with the fact that their behavior has legal ramifications. Not only do I not recommend this company, but I have submitted a complaint to the Better Business Bureau (BBB).
Insurer: Fetch
By: Lori
Great customer service and quick claim…
Great customer service and quick claim processing
Insurer: MetLife
By: customer
Easy as 1, 2, 3...
I was able to visit the website and customize the policy based on my pet's needs.
Insurer: Nationwide
By: David Morrison