Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Fast and easy claim process
Very fast process and was surprisingly easy to submit the claim and monitor it on the app. I set up direct deposit so I was able to get reimbursed very easily, although I would say setting it up was sort of buried in the app so I would suggest they make that easier to find since I stumbled across it.
Insurer: Spot
By: Maurice Motley
Thank you
Thank you. My claim was processed in 7 days.
Insurer: MetLife
By: Aaron
Claims paid out in 72 hours
Claims paid out in 72 hours! Just wow
Insurer: Pumpkin
By: Liz
Pumpkin is great
Pumpkin insurance is great. When I submit a claim they process and review it very quickly. They are professional and fair. I would definitely recommend them to anyone looking for Pet Insurance.
Insurer: Pumpkin
By: Christina Castro
You guys rock!!
You guys rock! I put in the estimate ahead of time before my cats procedure, got it approved. When the time came to submit the paid invoice and the medical records of the procedure I was paid so fast. The next day I was reimbursed back and paid my credit card. Thank you! Made my life easier.
Insurer: Pumpkin
By: Lona
Fast, reliable, reasonably priced and caring pet insurance company
Healthy Paws had a quick review and reimbursement payment of claims after my dog went to the emergency animal hospital for advanced pneumonia for several days that resulted in a very expensive stay. I was able to pay for services before charges hit the credit card. There was enough stress as to whether she was going to make it to not have to worry about costs of medical bills to keep her alive and then recover. My dog is doing very well now. Healthy Paws even checked in with me after my dog returned from the hospital to see how she was doing afterwards. They I would highly recommend this pet insurance to anybody as it was also reasonably priced and was worth it for peace of mind and return on investment for a beloved pet and they actually cared as did not have to reach out afterwards. Thank you so much again!
Insurer: Healthy Paws
By: Pearl
The ease of claim submission and quick…
The ease of claim submission and quick turn around for payments makes MetLife pet insurance an invaluable asset for pet owners.
Insurer: MetLife
By: AJ
I have been waiting for payment for my…
I have been waiting for payment for my cat's surgery. I have received communication from the company stating theinformation has bee submitted for approval since 09/25/2025. All information was sent. They have my phone number, email address and still no other contac5.
Insurer: Pets Best
By: Kay
User friendly website and quick…
User friendly website and quick reimbursement!
Insurer: MetLife
By: Paula Harrington
Insurance for my new rescue
I purchased insurance for my new rescue dog, Franny. I also purchased the optional wellness option. I took Franny for her wellness checkup and it was so easy to take a picture of the invoice in the app. I was reimbursed the following day. Thankfully, I haven’t needed the illness insurance yet, but I’m so pleased with how easy it was to get reimbursed for wellness!
Insurer: Pets Best
By: Kaci Christina