Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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For some reason my email is now not…
For some reason my email is now not associated with an account after I paid 469$ for an annual membership. Now have to go through the hassle of figuring out how to fix it so i can even put in a claim.
Insurer: Embrace
By: Louis Bradley
Fast response
Fast turn around from claim submission to payment.
Insurer: Spot
By: Buck Steele
Very fast payment on claims
Very fast payment on claims. I’ve submitted two claims since getting pumpkin insurance and can’t believe how fast they pay out. Great customer service too.
Insurer: Pumpkin
By: Lori
Pets Best app is simple to use
Pets Best app is simple to use. Everything is explained and if you provide all the necessary paperwork the refund is in your bank account or mailbox quickly.
Insurer: Pets Best
By: Ana
you take too long to review
you take too long to review your claims, you have more than doubled your cost in less than 3 years.
Insurer: MetLife
By: Matthew Boucher
MetLife is easy to use
MetLife is easy to use. I upload my pet expenses and I receive reimbursement very quickly.
Insurer: MetLife
By: Sharon O
Review and payment takes too long!!!
Review and payment takes too long!!!
Insurer: MetLife
By: EDDI-ANN FREEMAN
I cancelled- Fetch still requesting medical records directly from vet
I never had a claim. I found some language in the contract that I didn't like. I cancelled within a couple of weeks. Got my refund. I was perfectly happy. Now, a month later, I am getting emails from Fetch saying they are getting records from my vet. Why are they getting records about a dog that they don't even cover? I will be watching my accounts closely- they better not try to keep billing me.
Insurer: Fetch
By: JHenry
Easy to Submit Claims and Quick Turn Around Times
Metlife has been great, the app is so easy to submit claims and payments arrive usually in less than 10 days! Any time Ive called customer service they are friendly and helpful with calls taking less than 5 minutes.
Insurer: MetLife
By: B Coon
The advocate was very knowledgeable and…
The advocate was very knowledgeable and helpful. Now waiting on my payment
Insurer: MetLife
By: customer