Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Long time client disappointed
In general, I have been very pleased with the Healthy Paws Insurance program. It is easy to file a claim and the claims are processed quickly. However, I recently had a claim denied and I am very disappointed that their plan refused to cover an expense. The iris in our dog's eye changed color. Her regular veterinarians were unable to diagnose the problem saying they had never seen anything like it. We were referred to a veterinary opthalmologist. It turns out that she had a tumor growing in her eye that had to be removed to relieve pressure and to determine if it was malignant. Healthy Paws refused to cover the initial appointment with the ophthalmologist as it was categorized as a "consultation". It doesn't seem appropriate for this to be denied, as the consultation was absolutely necessary for a diagnosis and for the dog's well-being.
Insurer: Healthy Paws
By: Sara Buno Kremer
it was great easy to fill out
it was great easy to fill out
Insurer: MetLife
By: jerry jackson
Taking very long to review my claim.
Taking very long to review my claim.
Insurer: MetLife
By: customer
Filed 2 claims first was settled within…
Filed 2 claims first was settled within 7 days. Second is still pending In response to review second claim was quickly settled and full anticipated amount was received! They seem to be an excellent company sometimes just a little slow to negotiate their claims.
Insurer: MetLife
By: Rita Lang
Easy to send documents
easy to send documents
Insurer: MetLife
By: SYLVIA STEIGLER-HAHN
So easy and hassle free
Everything was done online and was incredibly easy. I received reimbursment within a couple of days. I wish all medical claims were this simple.
Insurer: Spot
By: Connie Branson
Great insurance for your furbabies
If I only knew this pet insurance existed in our company I could have saved money. My previous pet insurance cost me an arm and a leg with my premium. Filing a claim is not even a problem.
Insurer: MetLife
By: customer
You will not regret having pet insurance with Metlife
Metlife Pet Insurance has been a life saver for us with our puppy's numerous expenses since we adopted her this year. Dealing with multiple illnesses and conditions has been difficult, but Metlife has made the reimbursement process simple and processed claims in a timely and accurate manner. I highly recommend this Pet insurance provider.
Insurer: MetLife
By: T. Weber
Happy with reimbursement processing time.
My reimbursement was processed in 5 days, which is very quick compared to many of my previous reimbursement requests. I am pleased with the turnaround time.
Insurer: MetLife
By: Sandrika Walker